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Compliance Coordinator

4 months ago

West Perth, Australia Royal Automobile Club of WA Full time

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

To further support the Insurance business, we have an additional role available for an Incident Response Coordinator to join our Product & Sales team.

Working within cross-functional environments, you will be responsible for coordinating assigned incidents related to regulatory compliance matters and support action close-out under the reporting regime to deliver exceptional member experience, compliance, and ongoing improvement.

What will you be doing?- Supporting the coordination of incident investigation for completeness and accuracy, including root cause analysis and providing recommendations or solutions to prevent further incident occurrence-
- Consulting with operational teams, Incident Owners, Risk & Compliance, and Legal as required-
- Guiding the scope of any data collation for investigation/remediation/rectification-
- Reviewing and analysing data to ensure it is fit for purpose-
- Creating adequate actions to rectify incidents in scope and prevent/reduce recurrence, including but not limited to document, process, coaching, system changes-
- Supporting remediation and rectification activities as required by Incident Owners-
- Supporting and contributing to maturing the risk culture and capability across Insurance-
- Assist the Compliance & Assurance Lead in operational effectiveness testing for identified key controls. Ensure that control objectives and testing steps are clear.-
- Additional duties to support the business as reasonably requiredAbout you- Demonstrated experience in a similar role within a regulated environment-
- Exposure to compliance, regulations and quality assurance-
- Ability to collaborate effectively and influence relationships with varied internal stakeholders-
- Analytical and problem-solving skills, with the ability to consider critical business needs-
- Proactive project, risk management and problem-solving skills-
- Proven resilience in handling difficult conversations with stakeholders at all levels-
- Ability to operate effectively in a values/behaviours based organisation-
- Broad knowledge of insurance industry practices and the regulatory environment is desirable-
- Experience assessing control effectiveness through testing and monitoring programs is desirableWhat’s in it for you?- A workplace culture where our people feel valued, respected and empowered-
- Work in flexible ways that meet work/life commitments and support wellbeing-
- Be part of a purpose led organisation that gives back to the WA community-
- An environment that values ongoing career development-
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services-
- Opportunities for community engagement and corporate volunteeringApplications Close COB Friday 26th April 2024
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