Support Analyst

2 weeks ago

Hawthorn East, Australia Coles Group Full time

**About the team**

As the way we shop continues to evolve, our Technology team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to reinvent the shopping experience for our customers and build the next generation of digital retailing.

**About the team**:
As the way we shop continues to evolve, our Technology team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to reinvent the shopping experience for our customers and build the next generation of digital retailing.

**About the role**:
**What you’ll be doing**:

- Maintain and support systems as per agreed SLAs
- Able to resolve complex issues
- Understand business needs
- Drive continuous improvement
- Support the Level 2 team with enhanced technical capability
- Engage other teams as required for cross platform issue resolution
- Ensure timely and appropriate customer and stakeholder communication occurs so that they are fully engaged and informed on the status of all issues
- Ensuring the best internal customer experience by always providing superior level of service
- Ability to develop, test and implement solutions to issues detected during troubleshooting
- Maintain technical and product knowledge and expertise, through research and self-development to ensure support remains efficient, effective and relevant to the business needs of Coles

***:
**Good things you’ll need**:

- Demonstrated experience in leading resolution activities.
- Ability to influence and work closely with other teams to achieve results
- Demonstrated experience and understanding of operational environment and processes
- Strong analytical and problem resolution skills
- Strong written and verbal communication skills

**Commercial Skills and Formal Qualifications**:

- Bachelor’s degree (Or equivalent qualification) in software development, computer science, business intelligence, information technology, data management, or other related fields, as well as IT Retail industry experience
- Ability to innovate and problem solve
- Intermediate to Advanced knowledge of database procedures and Microsoft SQL Server concepts
- Intermediate to Advanced knowledge & experience in PowerShell
- Knowledge of one or more SQL variant, such as MySQL, MSSQL, and PostgreSQL
- The ability to create fast and efficient database queries, including joining and cross-referencing cells from several tables
- Familiarity with standard database management tools and software, such as Microsoft Access, Oracle Database, and phpMyAdmin
- Application of the Coles Values and Way of Working
- ITIL or equivalent certification desirable
- With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave, and parental leave entitlements._

  • Analyst Practice Lea

    3 days ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: As the way we shop continues to evolve, our...

  • Reporting Analyst

    4 weeks ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Marketing powers one of Australia’s biggest...

  • Labour Standards Analyst

    4 weeks ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. The engine room of our business, our Central Operations team...

  • Support Analyst

    4 weeks ago

    Hawthorn East, Australia Coles Group Full time

    **_Be part of something bigger _** - We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact._ **About the role**: **What...

  • Cpi Analyst

    4 weeks ago

    Hawthorn East, Australia Coles Group Full time

    **A new role = A new way to win together**: You belong at Coles Group where we look ahead, have a plan, and are up for the challenge. We learn and grow by taking career-defining opportunities and this one may just be your next. **About the team** To understand our merchandising, we need to understand our customers. That’s why you’ll find us working...

  • Payroll Test Analyst

    1 month ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: The scope of this role sits within Coles...

  • Client Support

    4 weeks ago

    Hawthorn, Australia Inlogik Full time

    Inlogik is a Software Company that develops clean, user friendly Corporate Credit Card and Expense Management solutions. Our products are used extensively in Australia and in over 30+ Countries. This exciting position offers the successful Client Support & Test Analyst countless opportunities to learn and develop your technology skills while working on...

  • Data Migration Analyst

    7 days ago

    Hawthorn, Australia Scope (Aust) Full time

    **About Scope** Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals Scope is a registered provider under the NDIS and delivers a range of services including supported independent living,...

  • Client Support

    4 weeks ago

    Hawthorn, Australia Inlogik Full time

    An exciting opportunity to join Inlogik, an established Australian born Software Company that develops Corporate Credit Card software solutions for organisations across over 30+ Countries. We recognise and award achievement, create a team environment where all employees are respected, connected, and can contribute. We provide a flexible and balanced work...

  • Systems Analyst

    1 week ago

    East Melbourne, Australia VMCH Full time

    About the role   The Systems Analyst is a versatile role that provides technical services to enhance our technology investments and user experience. The role ensures the reliability and performance of supported systems, resolves issues, and escalates them to vendors when needed. The role also analyses, designs, and implements information systems that...

  • Business Analys

    1 month ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Want to discover opportunities that challenge...

  • Merch Strategy Analyst

    4 weeks ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Commercial is a large but close-knit group....

  • Rem Commercial Analyst

    4 weeks ago

    Hawthorn East, Australia Coles Supply Chain Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the Team**: Central Operations keeps our business moving....

  • Finance System

    4 weeks ago

    East Perth, Australia AndersElite Professional Recruitment Full time

    **Finance System & Data Analyst**: **Contract Type**: - Contract**Location**: - East Perth**Industry**: **Contact Name**: - Jennie Elkington- **Contact Phone**: - 0894682045**Date Published**: - 19-Apr-2023**Finance System and Data Analyst** **Government contract role** **6 months, possible extension** **Start Date: 15th May 2023** **Hourly rate...

  • Systems Analyst

    5 days ago

    East Melbourne, Australia VMCH Full time

    Permanent, full-time role | East Melbourne location | Hybrid work arrangements Use your expertise to enhance VMCH technology investments and user experience! Competitive salary + super + excellent NFP salary packaging benefits About the role  The Systems Analyst is a versatile role that provides technical services to enhance our technology investments...

  • Range Analys

    4 weeks ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: To understand our merchandise business, we...

  • Security Analys

    4 weeks ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: As the way we shop continues to evolve, our...

  • Strategy Business Partne

    4 weeks ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: From baby food to coffee blends, our team...

  • Service Desk Analyst

    1 month ago

    Bentleigh East, Australia Officeworks Full time

    **Title**:Service Desk Analyst**: - Location: Bentleigh East, Victoria, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative....

  • Business Analys

    4 weeks ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Want to discover opportunities that challenge...