Communications Specialist

2 weeks ago

Sydney, Australia HCF Full time

**Start Date - Immediate**:

- **8 weeks contract to start**:

- **3 days a week**:

- **Hourly rate with the flexibility to work anywhere in Australia**

***About HCF**

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.8 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

**About the role**

Reporting to the Senior Content Marketing Manager within the Brand & Content team. The Communications Specialist will be responsible for the development of a range of member communications, collateral and campaigns, helping members to understand and engage with our offering and navigate with confidence. Collaborating with wider business stakeholders, you’ll create various service-based and marketing communications throughout the member lifecycle, in line with our brand tone of voice, writing principles and guidelines.

***About you**

To be successful in this role, you will demonstrate the following qualifications, experience, and skills:

- 5-7 years’ related experience in copywriting and/or communications for a medium-to-large sized business.
- Tertiary qualifications or equivalent experience in copywriting/editing/journalism/ communications /marketing or related field/s.
- Excellent writer and proven experience producing a variety of content consistent with brand writing style and aligning to customer needs and objectives.
- Experience writing communications for regulated environments with complex risk and approvals processes.
- Outstanding organisational and project coordination skills, including the ability to set priorities, multitask, manage time, meet deadlines and work effectively under pressure.
- A strong customer focus with a genuine interest in health and wellbeing.
- Excellent written and verbal communications skills, unrelenting attention to detail and focus.
- Excellent time-management skills with a proven ability to deliver to scope and deadlines.
- Strong analytical and problem-solving skills.

***Desirable skills**
- Genuine interest and experience in the field of health or health insurance is highly desirable.
- A passion and enthusiasm for creative thinking and innovation.
- Experience in delivering multichannel member focused lifecycle communications for regulated industries.
- In-platform knowledge of Salesforce Marketing Cloud.
- Experience in the health insurance or financial services industry

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our HCF team

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