Technical Service Representative

**Job no**: 6519

**The Opportunity**:
You will be involved with service provision, customer relationship management, operational excellence and continuous improvement as part of the Technical Support Team. With your technical knowledge and professional customer service manner, this is an opportunity to be challenged and grow your career. **By providing technical assistance to Komatsu customers, you will assist with improving technology and maximise equipment reliability.**

**Role Located**:Rutherford Branch

**Komatsu can provide you with**:

- ** Paid Parental Leave**:12 weeks of paid primary carer parental leave
- ** Technology**: Discounts on Apple, Dell, Lenovo, and Microsoft products
- ** Financial**:Komatsu Employee Referral Program offering a bonus of $5,000 if you successfully refer someone for a role, Income Protection through Komatsu’s superannuation fund AustralianSuper
- ** Career**:recognition and awards, Komatsu is a recognised training organisation (RTO) providing an opportunity to complete recognised Cert III courses
- ** Health**:discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks
- ** Cars, Home & Hardware**:discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix
- ** Travel**: Discounts with Avis, Qantas, Crown, IHG and travel agents

**Key responsibilities**:

- Act as the first point of contact for all Technical and Service information between the Customer and Komatsu;
- Ensure that work performed on Komatsu equipment on site is to Komatsu standard;
- Update manuals and written procedures so as to comply with the equipment specifications and modifications;
- Perform on-the-job training for the customer maintenance and operating personnel;
- Assist customers in the identification, sourcing, and ordering of parts when required;
- In conjunction with the customer, assist in the development and refinement of work scopes for scheduled maintenance and repairs;
- Regularly conduct machine inspections on site;
- Operate Komatsu product lines on site for the purposes of testing, relocating and maintaining
- Maintain quality control standards in accordance with the requirements of the Quality Assurance Procedures
- Management of service delivery against targets with a view to being recognized as ‘best in class’;
- Maintain a close working relationship with the customer to ensure delivery against expectations;
- At all times, comply with customer safety standards and Komatsu safety requirements
- Support Technical Manager for continuous improvement or any other projects
- Provide reports and TSI/Salesforce submission to assist in factory resolution for any technical issues

**The knowledge, skills and abilities we’re looking for**:

- Hold a recognised and current HV Electrical Trade certificate
- Proven experience in a highly technical role
- Current driver's License
- An understanding of maintenance targets including availability, reliability, parts management, and component life cycle management
- Ability to analyse/troubleshoot complicated hydraulic, mechanical, and electrical technical problems and recommend solution

**Are you Komatsu?**
- We’re looking for someone who shares our values of Ambition, Perseverance, Collaboration and Authenticity. You have integrity, a deep respect for diverse perspectives and care about the people you work with. You are team-oriented, innovative and a naturally engaging person. Not only are you proud of the high performance and uncompromising quality of the work you do, but you strive to live the shared values of your organisation and are focused on helping the company improve productivity and safety worldwide._

Published on 16 Jan 2023, 11:43 PM