Regional Key Account Manager

2 weeks ago

Mount Thorley, Australia Komatsu Full time

**The Opportunity**:Based at Mt Thorley the Regional Key Account Manager role is a critical sales role providing support to Komatsu customers across the parts and service business, while continuing to promote Komatsu’s products and services in order to maintain sales growth.

**Key Accountabilities include**:
Ensuring Key Clients’ needs and requests are met through:

- Developing and maintaining relationships and communication channels with key customer stakeholders
- Maintaining and converting opportunities through the CRM platform
- Promoting strategies to onboard customers to ecommerce business
- Supporting, developing and implementing continuous improvement customer activities
- Assisting in developing and implementing sales strategies to maintain sales targets and growth
- Assisting the customer to maintain Komatsu assets
- Supporting the implementation of technologies to assist customer achieving targets
- Leading internal and external meetings, ensure allocations of responsibility and deadlines are clearly stated and agreed upon.
- Managing issue escalations and customer concerns utilising a same day approach with urgent matters.
- Preparation of regular reports to Senior leadership and maintaining critical asset updates

Providing exceptional customer service both internally and externally by:

- Building and maintaining strong business relationships with the allocated Key Accounts as well as other Clients via creating call schedules and regular meetings.
- Providing exceptional customer service using Komatsu’s Customer Support Charter as the guiding principles for all business interactions.

**Komatsu benefits**:

- ** Families Policy**:16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- ** Financial**:Company funded Income Protection Insurance
- ** Career**:Recognition, awards, flexibility, further education studies and internal career development
- ** Health**:Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- ** Travel**:Discounts with Avis, Qantas, Crown, IHG and travel agents
- ** Yearly Bonus**:Potential to receive a yearly bonus
- ** Referral Program**:$3000 referral payment for referring a successful new employee to Komatsu

**What we are looking for**:

- Ability to liaise with senior leadership with key clients organisations in a professional manner in all circumstances.
- Develop and maintain customer relationships
- Demonstrate the ability to communicate current key client relationship and propose strategic movements to ensure growth of business profitability, alliances, and relationships through utilisation of aftermarket offerings.
- Recommended proposals within Komatsu, review results and implement corrective action and systems modification as required. Continuous improvement processes will be required in this role to properly and professionally communicate the needs.
- Ability to review existing systems, procedures, work practices, job roles and responsibilities, develop and implement initiatives that improve service operations, efficiencies and effectiveness.
- Ability to understand systems, processes and financial statements that measure sales, profits, expenses, labour, asset utilisation, customer and employee satisfactions.
- Ability to identify business opportunities, develop and implement actions that capture this opportunity.
- Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._

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