Service Desk Officer

2 weeks ago

Edinburgh, Australia BAE Systems Full time

Permanent position with the opportunity to learn and grow within the business
- Enjoy flexibility and interesting work within our strong team culture

At BAE Systemswe are all systems go as we continue to drive innovation and seek passionate and talented people to join our business. We currently have an exciting opportunity as a Service Desk Officer to join the Central Business Function based in Adelaide.

**What this opportunity will mean for you**:

- Purposeful work where your efforts are recognized in an environment where you can thrive
- Joining an organisation that is passionate about developing some of the most impressive careers in the world
- Industry-leading flexibility options to unlock the talent and diversity of every individual
- Unique opportunities to contribute to programs of national significance whilst growing your skills
- A strong safety culture, inclusive teams and work to be proud of, underpinned by a compelling set of values

**Your new role**:
Due to our continued growth we are seeking a customer service driven Service Desk Officer. As a Service Desk Officer you will be responsible for the processing and coordination of appropriate and timely responses to requests for support and incident reports, including channelling requests for help to appropriate teams for resolution, monitoring resolution activity and keeping customers appraised of progress towards service resolution. Outside of these activities, there will be some additional opportunities to take on project work that will help develop your skills and build your capability.

**As an ideal applicant for this opportunity, you'll have**:

- The ability to contribute to timely responses and recommendations on support requests and continuous improvement strategies to customer problems and queries to deliver a high level of customer service and reduce lifecycle processes.
- Demonstrated experience in troubleshooting and providing information to enable resolution on support requests and promptly allocate unresolved calls as appropriate.
- The ability to effectively handle incident reports, prioritising where necessary.
- Experience with creating and maintaining support documentation.

About you
- As a Service Desk Officer you will be responsible for the processing and coordination of appropriate and timely responses to requests for support and incident reports, via phone calls and our ticketing system,
- Demonstrated experience in a customer focused IT team, and able to demonstrate a passion for service.
- The ability to demonstrate a consistent analytical approach to problem solving, with a focus on achieving objectives and ensuring effective outcomes.
- An IT related Diploma (desirable) or demonstrated equivalent experience in an IT Support role.

About us
BAE Systems' advanced defence technology solutions protect people and national security, keeping critical information and infrastructure secure. For more than 65 years we have searched for new ways to provide our customers in Australia with a competitive edge across air, land, sea, cyber, space and electronic domains.
In terms of our culture, it's safety focused and inclusive. For us that means ensuring that the voices and talents of our more than 4,100 employees are valued and that everyone has a sense of belonging. It also means providing a safe, family friendly, flexible and supportive place to work. Join us.

Clearances
As Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain appropriate clearance.
International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.

**Applications should be addressed to**: Calvin Ebenezer Calvin Ebenezer Talent Acquisition Specialist - IM&T and made online here.
We are a 2021 Circle Back Initiative Employer - we commit to respond to every applicant.

Our culture
We are committed to building a diverse and inclusive environment where our people can thrive. For us that means ensuring that the voices and talents of our employees are valued and that everyone has a sense of belonging. We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation.
If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives via this link.

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