Service Designer

6 months ago

Perth, Australia IBM Full time

Introduction

Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on

Your Role and Responsibilities

Key Responsibilities
- Frame user & process questions, create plans to address those, conduct research, and synthesize the findings into meaningful, actionable insights for clients to help them understand how to achieve their business goals and objectives.
- Guide people through a design process, even those that have not done it before. Comfortable facilitating working sessions to reach outcomes and be able to articulate the “why” behind design activities to reach business goals.
- Structure information into artefacts like blueprints, journey maps and user flows to allow other squad members to collaborate and aid the storytelling the desired experience to stakeholders.
- Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design.

Required Technical and Professional Expertise

Key Qualities/skills to be successful in this role:

- Passionate about making complex things simple, working with multiple data points & systems doesn’t make you shy away, but lean in and ask “why” and “how might we make this easier”. Exuding a “lets solve this” attitude and love collaborating with others to get there together.
- You can synthesise different view points and visualise a concept to bring an idea to live. Whether through storyboards, wireframes or a simple sketch to make people see it and believe it. Bringing people together is one of your specialities.
- You are a great storyteller, able to explain your problem-solving process as well as comfortable using numbers to quantify the impact an initiative delivers to both users and the business. You don’t shy away from metrics and can think on the spot to tell a good narrative.

Preferred Technical and Professional Expertise
- 5+ years experience working in a design, or design-like, role within a large organisation
- Professional or University-based design experience with a portfolio representing design artifacts and associated projects
- Demonstrated accountability and adaptability with willingness to readily and voluntarily take ownership of highly challenging tasks and problems, even beyond initial scope of responsibility
- A passion for innovative ideas, coupled with the ability to understand and assimilate different points of view

About Business UnitIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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