Contact Centre Team Leader

4 weeks ago

Balcatta, Australia I-MED Full time

I-MED Radiology Network is delighted to announce an outstanding opportunity for a highly skilled Contact Centre Team Leader to lead our team of Contact Centre Agents based in Balcatta. This dynamic role offers the chance to make a significant impact in a busy, yet supportive inbound contact centre.
As the Contact Centre Team Leader, you will play a pivotal role in ensuring exceptional customer service and achieving our business objectives. Operating hours are from 8:00 am to 5:15 pm, Monday through Friday, with the flexibility of rotating rosters.
What's in it for you?
You'll receive a competitive rate of pay and a range of excellent employee benefits, including paid parental leave, discounted health insurance, gym memberships, travel perks, and more. Your health and well-being are our priority, and we provide access to our Employee Assistance Programme and fitness platform.
Joining the I-MED team means stepping into a collaborative and professional environment with flexible work options. We are committed to your growth and development, offering comprehensive induction training and ongoing opportunities through our immersive learning platform.
The Role
As the team leader, you'll lead a team of up to 15 agents, both on-site and remotely, ensuring they provide outstanding customer service and patient care. Your guidance and coaching will empower them to achieve new levels of performance. Together, we'll celebrate victories and successes as a fun and dedicated team
About You
If you are passionate about delivering excellence in healthcare services and possess at least 3 years of experience as a Team Leader in a high-volume contact centre environment, we want to hear from you Show us your skills in building valuable relationships with stakeholders and handling complex enquiries.
How do you apply?
Due to training requirements and on the job support, and to ensure you have enough contact time to master your role, we prefer that you have no planned extended leave for the first 3 months in the role.

Join us on our journey to become the most respected and trusted medical imaging specialists in the world.

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