Aps4 Contact Centre Officer

2 weeks ago


Canberra, Australia SOS Recruitment Full time

**APS4 Contact Centre Officer**

6-Month Contract| Canberra Location | $50.61 per hour plus 11% superannuation

**OVERVIEW**

**YOUR RESPONSIBILITIES**
- Refer complex enquiries to relevant regulatory areas within the department.
- Use enquiry management technology to manage and log enquiries.
- Assist in identification of hot issues.
- Chair/minute team meetings.
- Contribute to team process improvement projects.
- Attend various meetings with team managers to gain a broader understanding of the work of the department.
- Contribute to team goals and broader organisational objectives by undertaking other tasks as required.

**EXPERIENCE / REQUIREMENTS**
- Experience working in a call centre/customer service environment is desirable.
- Experience helping others to find solutions, often to complex issues.
- An interest in solving problems and hunting out solutions.
- Benefits from working collaboratively.
- A keen eye for detail and getting the job done right.
- Motivation to always be learning new things.
- Resilience when helping people.
- Good self-care practices.
- Positive contributions to a team.

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