Information Officer X 3

5 days ago


Sydney Western Suburbs, Australia HAYS Full time

Role until October with potential for extension in socially conscious organisation - WORK FROM HOME

**Your new company**
This reputable government department specialises in providing legal assistance to vulnerable members of society. They are seeking multiple Information Officers who are passionate about helping people to join their call centre on a temporary basis with potential for extension.

**Your new role**
In your new role as an Information Officer, your function will be to answer inbound calls from members of the public enquiring about legal assistance. Your day to day duties will include:

- Answering a high volume of inbound calls of a sensitive and complex nature
- Assisting members of the public professionally and empathetically, while maintaining security and privacy requirements
- While on the phone you will simultaneously be navigating multiple systems at once
- Maintain call records and databases in ensure information is up to date
- Communicate and present information clearly and concisely to customers and colleagues to ensure the level of information is appropriate and understood.

**What you'll need to succeed**
In order to succeed in this role you must:

- Must be able to commit to attending the office full time for the first 5 weeks for the training period, before training to predominantly WFH with approximately 3 times per month in the Parramatta office
- Be highly empathetic and resilience, with strong written and verbal communication skills
- Have customer service or call centre experience, with a passion for helping vulnerable people
- Be tech-savvy and confident navigating between multiple systems at a time, as well as competency with the Microsoft Office suite
- Have a private and quiet working space you can utilise to effectively work from home
- Be proactive and positive, with a strong ability to troubleshoot issues independently
- Any sort of legal background/knowledge is highly regarded but not required if you are a fast learner and confident you would be able to retain the relevant information

**What you'll get in return**

**What you need to do now**

**LHS 297508** #2755014


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