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Customer Experience Analyst

1 month ago

Sydney, Australia Uniting Full time

**CX Designer - Full time fixed term contract to February 28th 2025 - Sydney CBD - Hybrid work model**
- Craft Experiences, Not Just Solutions: Use your imagination to craft customer experiences that leave a lasting impression.
- Blend Artistry with Analytics: Merge your creative intuition with analytical prowess to design experiences that delight and inspire.
- An exceptional chance to create meaningful impact on a daily basis.
- **Base Salary + Super and NFP Salary Packaging Benefits (extra $18,550 tax-free) - Take home more pay**

Are you passionate about revolutionising customer experiences? Do you possess a blend of creativity and technical savvy that can bridge the gap between business needs and technological solutions? If so, we have an exciting opportunity for you to join our dynamic team at Uniting NSW.ACT as a CX Designer.

**About Us**:
**Our purpose**:To inspire people, enliven communities and confront injustice. **Our values**:As an organisation we are **imaginative, respectful, compassionate **and **bold.**

**Role Overview**: As a CX Designer at working in the IT Digital team you'll play a pivotal role in optimising our customer experience portal processes. You'll collaborate with stakeholders to gather and prioritise business requirements, analyse existing processes, and recommend optimised solutions. Your expertise in customer experience, user experience, design, and technology will drive efficiency, streamline processes, and enhance overall functionality.

**Key Responsibilities**:

- Collaborate with stakeholders to gather, document, and prioritise business requirements.
- Analyse existing business processes and recommend optimised solutions.
- Work closely with functional consultants to ensure proposed solutions meet business objectives.
- Plan and coordinate testing efforts to validate implemented solutions.
- Document project requirements, scope, and technology impacts.
- Identify potential project risks and develop mitigation plans.
- Support change management activities to ensure a smooth transition.
- Foster cross-team collaboration to produce deliverables.

**Qualifications and Experience**:

- Bachelor's degree in a relevant field or equivalent experience.
- Minimum of 5 years' experience as a CX Designer or UI/UX or Business Analyst in Customer Experience.
- Experience in aged care industry and technology transformation.
- Proven experience in full lifecycle Customer portal design and implementations.
- Strong understanding of product evaluations and business cases.
- Excellent problem-solving skills and attention to detail.
- Highly skilled in using Jira and Confluence.

**Desirable Skills**:

- Graduate or post-graduate studies in a related field.
- Experience with large-scale enterprise or customer experience transformational efforts.
- Agile experience.
- Proficiency in Office365 tools, Adobe Photoshop, Illustrator and other design tools.
- Experience as a Team Leader or Project Coordinator.

PD_BA_UX_Customer experience.docx

**Application requirements**:
**What We Offer You**:
Benefits of working at Uniting
- A rewarding career with a leading human services Not for Profit organisation.
- Competitive remuneration package.
- Up to $18,550 NFP salary packaging available.
- Fitness Passport - Access to over 1000 fitness facilities
- Purchase of additional leave.
- Extensive opportunities for professional growth.
- Flexible work hours for work-life balance.
- A supportive and inclusive work environment.

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