Alibaba Cloud Intelligence Technical Account

3 weeks ago


Sydney, Australia Alibaba Full time

The Technical Account Manager (TAM) is the only front-line customer facing support role within the services organization. TAM among other things, is responsible for the overall growth, quality, and satisfaction of the customer’s services relationship;TAM is the customer’s advocate within Alibaba Cloud and works closely with the Alibaba Cloud teams to ensure the customer’s requests, issues, and features are given the appropriate priority. 1.Customer Advocate, work with Alibaba cloud product experts to ensure health and stable on-cloud operation and respond to the needs of customers with confidence and ease for a better customer experience, improve problem handling mechanisms and processes in the process. 2.Map cloud solutions to the customer’s unique business and technical requirements to ensure strategic long-term value 3.Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive further adoption of Alibaba solutions within your assigned accounts 4.Provide project leadership, coordination and architectural guidance for the customer’s major cloud initiatives 5.Maintain high-level technical knowledge of core cloud solutions and future product direction 6.Manage and own competing requests across multiple client engagements 7.Use customer satisfaction results to drive service and product improvement



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