Stakeholder Relationship Specialist

5 months ago

Perth, Australia DevelopmentWA Full time

**About us**

We are DevelopmentWA - Western Australia’s land and property delivery agency. Our work is diverse and state-wide, developing land for sustainable communities, prosperous industry and resilient regions.

Our portfolio includes the development and management of some of WA’s most iconic residential, commercial and industrial projects both within the metropolitan area, and regional areas of our state.

Projects including Elizabeth Quay, Alkimos, Ocean Reef Marina, the Australian Marine Complex, Subi East and Broome North.

**The role**

Our Stakeholder Relationship Specialist works with the organisation to determine the key priorities, opportunities and issues to achieve our strategic objectives and supports managers to develop stakeholder relationship strategies to achieve these. The role also enables and supports managers in building and maintaining relationships and in the management of the organisation’s Customer Relationships Management (CRM system).

**Responsibilities and Accountabilities**:

- Identify priority stakeholders that require strong stakeholder relationships to ensure the organisation achieves its strategic priorities.
- Work with staff to develop engagement plans for significant stakeholders, aligned to business goals. Provide guidance and support as required.
- Oversee stakeholder engagement activities to prevent duplication and ensure efficient use of staff time, targeted to significant stakeholders.
- Work with People and Culture to highlight and encourage staff to attend relevant training to build skills in stakeholder relationships.
- Conduct an annual review with relationship owners to assess previous year activities and plan for the year ahead.
- Provide support and guidance to relationship owners as and when required.
- Create an automated process for reporting on planned and completed stakeholder engagement activities and develop reports as required.
- Monitor key sources of information to ensure information about critical stakeholders is accurate and up to date in CRM.
- Build awareness and capability across the organisation in using CRM to ensure a coordinated and consistent approach to capturing stakeholder insights.
- Monitor CRM entries to ensure the quality and appropriateness of the data being entered.

***About you**:
To be successful in this position you will have the following skills, attributes and personality traits:

- Stakeholder engagement experience with the ability to empower and guide an organisation in developing strong relationships with critical stakeholders.
- Exceptional communication and networking skills and the ability to think strategically and provide innovative solutions to problems.
- Exceptional team player, with the ability to build strong relationships with staff from across disciplines and across all levels of the organisation.
- An applied understanding of customer relationship management systems.
- Well-developed verbal and written communication and interpersonal skills.
- Knowledge of principles for effective stakeholder relationships management.
- Well-developed organisational and time management skills with the ability to work across and manage multiple projects.
- A relevant tertiary qualification in a related discipline is highly desirable.
- Experience in an organisation with similar values and ethics to DevelopmentWA is highly desirable. DevelopmentWA’s culture is based on a set of values that include a personal commitment to:
**Brilliance - Alliance - Courage - Integrity**

**What we offer**:
As well and working on a diverse portfolio of projects, you will also enjoy a number of benefits such as:

- Flexible working arrangements, including hybrid work
- An organisation that is committed to sustainability, including a transition to net zero carbon emissions
- Brand new office fit-out in Mia Yellagonga Tower 2 (BDO building) with beautiful views of Kings Park
- Study Assistance and professional development opportunities
- End-of-trip facilities
- An active social club and paid volunteering opportunities
- An agile and progressive workplace culture built on our core values of Brilliance, Alliance, Courage and Integrity

**Are you ready to help shape our state’s future?**

To apply, please submit your resume and cover letter addressing the listed success factors and why you are suited to this opportunity by** 9am Friday 5 July.**

For further information about the opportunity, please contact Leanne Copping Engagement Team Lead, on 6200 4191

**Our commitment to equality and diversity**:
At DevelopmentWA we are committed to building an inclusive workplace which promotes equity, values, diversity and provides fulfilling employment opportunities for people of all backgrounds and abilities.

We welcome all applicants from priority groups including Aboriginal and Torres Strait Islander People, people with disabilities, people from culturally diverse backgrounds and mature age workers.

Agency CV’s will not be considered

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