Office Manager- National Convention Centre

5 months ago

Canberra, Australia Crowne Plaza Hotels & Resorts Full time

Our clients' unforgettable experiences begin with you. That's why we're searching for an Office Manager to spearhead the delivery of exceptional first impressions. Your role will encompass everything from reception services to overseeing administration support for the sales, marketing, and events teams.

Every day is different, but you'll mostly be:

- Maintaining an efficient reception service to deliver outstanding guest experiences by leading and developing the reception team.
- Coordinating revenue-driving activities for NCCC and managing stakeholder relationships.
- Providing administration support to the sales, marketing & events
- Producing accurate reports to support the NCCC event revenue requirements. Supporting Director of Sales, Events and Marketing and NCCC Manager

What we need from you:
The ability to:

- Utilise Microsoft Office and CRM systems efficiently to manage sales coordination tasks.
- Work effectively within a dynamic matrix organisation, collaborating with various teams and departments.
- Proactively develop and maintain strong relationships with clients and stakeholders, including senior management.
- Deliver compelling presentations to clients, demonstrating commercial awareness and understanding of their needs.
- Utilise strong influencing and persuasion skills to drive sales and business growth.
- Demonstrate flexibility in work approach to adapt to changing client needs and market dynamics.
- Provide effective staff management, fostering a collaborative and high-performing team environment.
- Support responsible business practices in all interactions and operations.

Qualifications:

- Degree or Diploma in Business or Hospitality Management.
- Experience in Office administration and Team Leadership is desirable.

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

- Paid Birthday Leave
- Hotel Perks like accommodation and Food & Beverage discounts
- Enhanced parental leave
- Proactive health days and flexible work options
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG
- Access to our discount retail platform that makes your pay go even further

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't qute meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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