Support Coordinator

3 weeks ago

Perth, Australia BB Recruitment & Consulting Services Full time

BB Recruitment & Consulting is a dynamic and forward-thinking organisation that significantly impacts healthcare and social services. With a solid commitment to improving lives and fostering community well-being, They have gained a reputation for their innovative approaches, compassionate care, and dedication to creating lasting positive change.

Are **you** passionate about making a positive impact in the lives of NDIS participants? Do you have experience in the disability sector and a client-focused approach? We are looking for a dedicated Support Coordinator to play an integral role in empowering NDIS participants on their journey towards greater independence and achieving their goals within the NDIS framework.

**Responsibilities**:
**As a Support Coordinator, you will**:

- Assist NDIS participants in implementing their plans and increasing their capacity to manage and direct their support.
- Strengthen participants' informal support networks and maximise the value of received support.
- Collaborate with participants to identify, coordinate, and implement a comprehensive range of supports, including informal, mainstream, community, and funded services.
- Support participants in exploring and connecting with their community and alternative support options.
- Facilitate negotiations of services and prices and aid in selecting preferred options or providers.
- Act as the primary point of contact for participants regarding service-related matters, complaints, significant changes, and plan reviews.
- Develop crisis management plans and risk assessments with participants, families, and carers.

**Qualifications/Requirements**:

- Current WWCC, Criminal Record Check, NDIS Screening Check, and First Aid Certificate.
- A relevant degree in social work, psychology, disability studies, community services, or a related field.
- Ability to understand the NDIS Price Guide, legislation, and rules, including reasonable and necessary support provisions.

**Experience**:

- Previous experience in the disability sector, support work, case management, or related roles.
- Experience in case management or coordination is valuable.

**Skills**:

- Client-focused approach tailored to individual participant needs.
- Strong communication and empathetic skills for effective engagement with participants, families, and stakeholders.
- Creative problem-solving abilities to address challenges in support plans.
- Ability to collaborate with multidisciplinary teams and coordinate holistic support.
- Familiarity with industry regulations, standards, and ethical practices.
- Cultural sensitivity for working with diverse backgrounds.
- Proficiency in relevant software for documentation and case management.
- Crisis management skills for handling complex situations

**Key Performance Indicators (KPIs)**:

- Evidence of participant satisfaction with selected services and support plans.
- Effective communication and engagement with participants, community services, and colleagues.
- Initiative in ongoing self-development and participant support.
- Collaboration in team settings and positive working relationships.
- Consistency in meeting commitments, deadlines, and NDIS guidelines.
- Creative problem-solving and innovative support planning.
- Adherence to professional standards and ethical practices.
- Strong client relations through empathy, responsiveness, and respect.

**Salary**: $85,000.00 - $110,000.00 per year

**Benefits**:

- Professional development assistance

Ability to commute/relocate:

- Perth, WA: Reliably commute or planning to relocate before starting work (required)

Licence/Certification:

- Working with Children Check (preferred)
- Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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