Vip Customer Service Representative

2 months ago


Melbourne, Australia Easygo Gaming Full time

**VIP Host - Japanese Speaking**

Are you a natural people-person with a passion for gaming? Level up your career with this exciting opportunity to connect, engage, and elevate the experience of Stake's top Japanese players.

**What's in it for you?**

Do you thrive off delivering top-notch experiences that help build lasting relationships? Is sport and customer service your passion? Then we may have the perfect role for you. We are looking for a Japanese speaking Customer Service Representative to join our team and help ensure our top Japanese customers get the best service in the industry. As our VIP Host, you'll be the heartbeat of our most valuable players' experiences. You'll create and maintain strong relationships with our VIP clients, ensuring they receive the highest level of service and exclusive benefits.

**Your role with us**:
As our Japanese-speaking VIP Host, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a memorable experience. Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level.

**Could you be our next VIP superstar?**

Don't worry if you don't have any experience in the online gaming industry. We're looking for someone who's friendly, outgoing, and passionate about providing exceptional customer service. If you come from a retail, hospitality, or other customer-facing role, we encourage you to apply.
- Please note that in this role our team works 6 days a week for 6 hours a day. _

**Your hours and location of work are below**:
Mon - Friday - 9am - 2pm(Office)

Mon - Friday - 9pm - 11pm (Home)

Saturday
- 9am - 2pm + 9pm - 11pm (Home) OR Sunday - 9am - 2pm + 9pm - 11pm (Home)

***

**Who are we?**

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 400+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.Click play, on your career today

**What you will do**:

- Develop and maintain trusted relationships with new and existing high value clients to determine existing and future business needs
- Understand the client's objectives and decision-making process and forming long-term partnerships with individuals
- Actively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship, ensuring all enquiries are followed through
- Identify and grow opportunities within your client base and collaborate with the VIP to ensure maximum growth
- Ensure the timely and successful delivery of products, in line with customer needs and objectives
- Analysis of client behaviours and overall value to the business
- Collaborate with other departments to improve the overall customer experience.
- Collaborate with VIP Manager, Supervisor and Senior hosts to contribute to team development goals.

**What you will bring**:

- Minimum 1 year experience working in a customer service environment.
- Excellent communication and writing skills are required.
- Bilingual in English and Japanese
- Sports or Marketing Qualifications preferred but not required
- High level of global sports knowledge
- Strong gambling knowledge
- Cryptocurrency knowledge is advantageous
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom

**Some of the perks of working for us**:

- EAP access for you and your family
- Access to over 9,000 courses across our Learning and Development Platform
- Paid volunteer day
- Two full-time barista's who will make your daily coffee, tea or fresh juice
- Daily catered breakfast
- Massage Wednesdays - we get professionals to do this
- Team lunches and happy hour in the office from 4pm on Fridays
- Fun office environment with pool tables, table tennis and all your favourite gaming consoles
- Help yourself drinks fridges and snack shelves

"We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant"

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, ge



  • Melbourne, Australia Easygo Gaming Full time

    **VIP Host** **Are you a natural people-person with a passion for customer service? Do you thrive in a fast-paced, dynamic environment? If so, we want you to join our fun and tight-knit team as a VIP Customer Service Representative!** **Your role with us**: As a VIP customer service representative, you'll be the face of our online casino, responsible for...


  • Melbourne, Australia Easygo Gaming Full time

    **VIP Host** **Are you a natural people-person with a passion for customer service? Do you thrive in a fast-paced, dynamic environment? If so, we want you to join our fun and tight-knit team as a VIP Customer Service Representative!** **Your role with us**: As a VIP Customer Service Representative, you'll be the face of our online casino, responsible for...


  • Melbourne, Australia Easygo Gaming Full time

    **VIP Host - Portuguese Speaking** Are you a natural people-person with a passion for gaming? Level up your career with this exciting opportunity to connect, engage, and elevate the experience of Stake's top Portuguese-speaking players. **What's in it for you?** Do you thrive off delivering top-notch experiences that help build lasting relationships? Is...


  • Melbourne, Australia Easygo Gaming Full time

    **VIP Host - Turkish Speaking** Are you a natural people-person with a passion for gaming? Level up your career with this exciting opportunity to connect, engage, and elevate the experience of our top players on Stake**.** **What's in it for you?** Do you thrive off delivering top-notch experiences that help build lasting relationships? Is sport and...

  • Cage Vip Operations

    7 months ago


    Melbourne, Australia Crown Melbourne Full time

    **Job Number**: MEL14623) **Cage VIP Operations and Service Manager** CROWN MELBOURNE | FULL TIME At Crown Resorts, our overall success is achieved through a combined team effort. Together, we create exceptional experiences with respect and care for our communities. Our employees embrace our company values through our behaviours. We act with integrity, we...

  • Vip Host

    4 weeks ago


    Melbourne, Australia Easygo Gaming Full time

    **VIP Host - Portuguese Speaking** Are you a natural people-person with a passion for gaming? Level up your career with this exciting opportunity to connect, engage, and elevate the experience of Stake's top Portuguese-speaking players. **What's in it for you?** Do you thrive off delivering top-notch experiences that help build lasting relationships? Is...

  • Vip Host

    4 months ago


    Melbourne, Australia Easygo Gaming Full time

    **VIP Host - Portuguese Speaking** Are you a natural people-person with a passion for gaming? Level up your career with this exciting opportunity to connect, engage, and elevate the experience of our top players on Stake. **What's in it for you?** Do you thrive off delivering top-notch experiences that help build lasting relationships? Is sport and...

  • Vip Operations Manager

    2 months ago


    Melbourne, Australia Easygo Gaming Full time

    **What's in it for you?** Are you ready to play a pivotal role in shaping the future of VIP Operations at a groundbreaking crypto casino platform? We're seeking a VIP Operations Manager with the vision, expertise, and passion to lead and drive excellence in an industry-first role! This is one of the most critical positions we've recruited for—designed to...

  • Vip Attendant and Host

    7 months ago


    Melbourne, Australia Manhattan Group Full time

    We're seeking a dedicated VIP Host to cater for important clients at an esteemed corporate investment company based in Melbourne. Join a renowned corporate investment firm with a strong reputation in the industry. Take pride in taking care of our crucial clients, ensuring their needs are met with excellence. Earn a competitive salary ranging from $70,000...


  • Melbourne, Australia AA Appointments Full time

    **VIP TRAVEL CONSULTANT - DREAM ROLE!** **LOCATION: OFFICE/HYBRID/WORK FROM HOME** **SALARY PACKAGE: $65,000 - $80,000 + SUPER - DOE** - Leading Travel Companies - Attractive remuneration packages - Flexible working arrangements Our friendly and professional team are here to HELP navigate you through all the available options. We will ensure you not only...


  • South Melbourne, Australia Extreme Reach Full time

    **We are looking to hire an Account Executive for our VIP Care Team on a 7 month maternity leave contract to look after day-to-day management of VIP Accounts, based in Melbourne. If you are looking for a short term contract with flexible working arrangements, attractive salary and sales incentive plan this is the role for you.** **The Job**: As a VIP...


  • Melbourne, Australia Labourpower Recruitment Services Full time

    **PURPOSE OF THE JOB**: The Customer Service Representative is a key member of the Customer Service team who will provide end to end key account management to our internal and external customers. This is a largely autonomous role designed for a self-motivated individual who will go above and beyond to ensure our customers have experienced the highest...


  • Melbourne, Australia LivaNova Full time

    Join us today and make a difference in people's lives! GENERAL INFORMATION Job Title: Customer Service Representative Department: Commercial - CS Reports to: Commercial Operations Manager JOB CONTEXT LivaNova Australia and New Zealand represents an organization of around 70 employees. It includes a commercial team of field employees encompassing Sales,...


  • Melbourne, Australia The Recruitment Company Full time

    Leading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team. Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the...


  • Melbourne, Australia The Services Company Full time

    Leading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team. Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the...


  • Melbourne, Australia Eightcap Pty Ltd Full time

    Customer Service Representative Position title: Customer Service Representative Department: Customer Service - CN Desk Location: Rialto South Tower, 525 Collins Street, Melbourne VIC 3000 Reports to: Customer Service Manager Company Overview Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight...


  • Melbourne, Australia Eagle Software Full time

    We are looking for a motivated and positive individual to join the Eagle Software team as a Customer Service Representative. The permanent position is full time with work hours Monday - Friday, 9:00am - 5:30pm. **About the company** We are a growing company established in 2014 to provide the next generation of listing management and CRM software to the...


  • Melbourne, Australia Prowell Group Full time

    **Multiple Financial Sector Roles** Our client is a leading financial services company who is looking to fill an Account Executive and multiple Customer service positions. They are offer experience and innovative financial solutions with a strong presence in the Australian market and committed to delivering excellence to ensure our clients' financial needs...


  • Melbourne, Australia NEXTDC Full time

    Company Description At NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a ‘customer first’ ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won’t find elsewhere, we look to...


  • Melbourne, Australia NEXTDC Full time

    Company Description At NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a ‘customer first’ ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won’t find elsewhere, we look to...