Booking Agent

1 week ago

Maroochydore, Australia Integral Diagnostic Group Full time

**Vacancy No**
- VN11013

**Status**
- Active

**Employment Type**
- Full Time

**Brand**
- Peloton Radiology

**Department**
- Clerical

**Region**
- X-Ray Imaging

**Site**
- Maroochydore-XRI

**Applications Close Date**

**Description**
- Work/life balance - 9 day f/night
- A fantastic team to work with, where your skills and contribution are valued.
- Enjoy delivering outstanding patient care

ABOUT US
Integral Diagnostics is a leading provider of quality diagnostic imaging services through its highly skilled medical professionals and investment in its technology platforms. One of the largest radiology providers in Australia Integral Diagnostics has established a strong reputation for quality, excellence, and innovation.
X-Ray & Imaging (XRI) is a specialist radiology provider with practices across the beautiful Sunshine Coast, and recently joined the Integral Diagnostic (IDX Group); we operate quality comprehensive practices including CT, Mammography, BMD, X-Ray, Ultrasound, MRI and Nuclear Medicine across Australia and New Zealand.

**Key Responsibilities**
- ABOUT THE ROLE
X-Ray & Imaging is seeking a full-time Booking Agent, for our dedicated Central Booking Office, located in Maroochydore. This is your opportunity to be part of a newly created team. You will be the first point of contact for many patients and referrers, in this very busy and challenging role. You will be responsible for scheduling and managing of patient appointments and facilitating the pre-admission assessment process across all modalities including CT, Xray, Ultrasound, MRI, and Nuclear Medicine for all sites. These roles are based at our Maroochydore practice, in a newly re-designed space - everything is fresh, new and fit-for-purpose
Reporting to the Team Leader - Central Booking Office, your key responsibilities include:

- Answering telephone calls in a courteous, professional, and sensitive manner.
- Scheduling appointments for our patients using our state-of-the-art RIS system - COMRAD
- Managing appointments to maximise clinic efficiencies
- Quoting relevant fees and Medicare rebates to patients
- Informing our patients of preparation requirements prior to their visit
- Working effectively as part of a multi-disciplinary team comprising of Receptionists, Radiologists, Radiographers, Sonographers, Nuclear Medicine Technologists and administrative staff.

FOR YOU
- Competitive remuneration, with an annual salary review
- Paid Parental leave
- Generous employee benefits - Health & Wellbeing subsidy, discounted Health Insurance, social committee that organises regular events, celebration days throughout the year with free lunch, and much more
- Work/Life balance with a 9-day fortnight for full-time employees
- Training and development - if you want to learn new things, there are opportunities in our business for you to grow
- A fantastic team to work with, where your skills and contribution are valued.

ABOUT YOU
- A high level of communication and patient care skills - welcoming and friendly
- Experience a fast-paced high-volume call environment
- Accurate data entry and an attention to detail
- Integrity, respect and professionalism
- Background ideally in Radiology, Medical or associated Health care industry or Call centre
- A “can do” attitude that builds rapport with patients, staff and professional easily
- Experience with booking programs - medical programs ideally

HOW TO APPLY

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply

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