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Support Coordinator

4 months ago

Preston, Australia Community Solutions Full time

Permanent full-time opportunity based in Preston, Monday - Friday 8.30am to 5.00pm
- $82,045.60 + Super + Salary Packaging Benefits
- Local travel required for participant visits, pool vehicle or kilometre reimbursement available

**What can we offer you?**
- Salary Packaging Benefits allow you to package up to **$15,900** per year tax free. Less tax = more take home pay
- In addition to your tax-free benefit, you can also use up to **$2,650 **of your pre-tax income to pay for entertainment expenses (meals, holidays etc.)
- Work from home options
- Corporate Health Insurance plans and discounts with our corporate partners
- An Employee Assistance Program - a free and confidential counselling service available to all staff and family members
- Encouraged and supported ongoing professional development and diverse career opportunities
- Paid Parental Leave and Study Leave
- Medibank corporate health insurance discounts and discounts on gym memberships, whitegoods and solar packages

**About Us**

**Community Solutions Group** makes a difference in people’s lives - supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of services focused on the employment, education, wellbeing and independence of individuals, families and communities across Queensland and Victoria.

We are part of **Endeavour Foundation**, one of Australia’s largest employers of people living with disability where being inclusive and diverse is not just an aspiration, it is who we are Fostering a diverse and inclusive culture is at the heart of everything we do and getting it right goes hand in hand with living our organisational values and our purpose of making possibilities a reality **#TeamPossible**

**About the Role**

If you’re looking for an opportunity to give back to your community in a role that provides you with autonomy and the freedom to organise your workday, then this is the opportunity for you

In a nutshell, the role of a **NDIS Support Coordinator** is to facilitate greater independence in all aspects of a NDIS participant’s life by exploring their individual needs, what services and support they require to achieve their goals and how these services can be accessed. You will work proactively with participants by coordinating support to ensure they are getting the most out of their NDIS plans, reducing barriers and putting action plans in place along the way.

**Other key duties will include**:

- Building close relationships with participants, their families and external service providers
- Driving on a daily business to visit participants
- Helping participants to understand their NDIS plans, their NDIS budget and connecting and negotiating with providers on behalf of participants
- Safeguarding participants' wellbeing and raising any concerns
- Taking a holistic approach to capacity building and helping participants to break down and address their barriers
- Ensuring service agreements and service bookings are completed
- Preparing and recording invoices, NDIA reports and case notes

**What you will bring to the role**:

- A solid understanding of the NDIS and the ability to understand facets of the NDIS and NDIS Plans/Budgets
- You are a true people person with the ability to motivate and build rapport with participants, their families and service providers
- Extensive administration experience, compliance capabilities and IT skills - particularly with Excel and Outlook
- A business mindset and a customer service focus
- Excellent prioritisation and organisation skills as you will be working with billable time and KPIs

**Additional requirements**:

- Right to Work in Australia i.e. Australian/NZ Citizen, Permanent Resident or visa with Permanent Work Rights - excludes visas with Temporary Work Rights
- A current **Working with Children Check** and **NDIS Worker's Screening Check/Yellow Card, **or the willingness to gain these clearances if successful. We will reimburse you the cost of these checks on commencing
- Open** Driver's Licence**:

- Willingness to undertake a** "Fit2Work" Police Check**

**How can you join Community Solutions Group?**

To demonstrate your interest in this role, please submit a cover letter and an up to date resume. We look forward to hearing from you