Customer Success Specialist

7 months ago

Greater Adelaide SA, Australia Justified Talent Pty Ltd Full time

**Work with entrepreneurs on a mission, every day**:

- ** Literally work from anywhere in this beautiful country**:

- ** $70-$80K, plus super plus incentives**

**Our truly amazing, difference-making client, Dent Global, develops entrepreneurs who stand out, scale up and make a positive impact in the world.**

But before we tell you more about them... let's focus on you.

You're someone excited by the mission of fanning the flames of the entrepreneur revolution. You're a potential-whisperer. You love encouraging and nurturing - while also holding people accountable. You're a black belt at ensuring people - clients - get sh*t done.

Yeah?

Well... since 2010, Dent Global has run world leading business accelerators and events that capture hearts and minds and result in dreams realised. Over 3000 companies have been through their accelerator programme - including us here at Justified Talent - throughout the UK, the USA, Singapore and Australia.

Dent have partnered with celebrated entrepreneurs and leaders to mentor participants of their programmes. They provide access to industry best-practices, resources, funding... and an elite network of contacts. It's a multi-award winning organisation including the "BRW Fast Starter 100", the "Power 100 Most Influential Entrepreneurs in the UK" and an "Excellence in Training & Development Award" to name but a few. They are regularly mentioned in local and international media, have several best-selling business books in the stable and have massive followership on The Dent Podcast.

**And this... this is YOUR invitation to say hi and potentially join the team as one of Dent's Customer Success Specialists.**

**So, who are you?**

You're a seasoned, polished and adept CS/CX professional. But more importantly, if you're:

- ** A quick and adaptive learner**:

- ** Very articulate **and very comfortable discussing business concepts in simple terms
- A good ability to discern what numbers are telling you - you can detect patterns, interpret data etc.
- ** Goal and outcomes-focused, yet methodical. **You have loads of commitment when it comes to achieving your personal and professional objectives yet your style is very nurturing
- ** Comfortable asserting your professional opinion** without being overly dominant. You have presence
- ** Moderately extroverted and sociable** and happy with talking to loads of clients consistently, every day
- A follower of policies and procedures **yet can still be 'creative' in the moment**, in order to progress or secure an opportunity
- '**Cautiously optimistic**' - you ask good deep challenging questions and you're not led astray easily by anybody throwing up smokescreens
- A natural self-leader who **displays initiative and 'takes ownership'**:

- A strong **fact-based person who also calls on their intuition** if the facts don't stack up. A logical seller who can read people

Keep reading - because that's how their best in this role are hardwired.

**The gig**

It's a 100% full-time, WFH role. You'll be the concierge of Dent's clients' journey, the advocate for their success, and the bridge between Dent and their valued clients around Australia.

This role is vital in ensuring that every client receives an unparalleled experience, feels the full value of Dent's programmes, and is empowered to make a significant impact through their business.

On a daily or weekly basis you will be responsible for things like...
- Client Onboarding
- Account Management
- Retention + Referral
- Client Advocacy
- Program Utilisation
- Community Engagement
- Performance Tracking
- Crisis Management
- Upselling and Cross-Selling
- Training and Development
- Feedback Loops

**Why would you?**
- Dent's values are to Be brave, Have fun and Make a Dent (in the Universe)
- You'll get to talk, every single day, with some of the most passionate, aspirational and committed entrepreneurs in this country
- You'll be part of a culture which has a strong focus on philanthropy and is a force for good
- You'll be supporting a programme and ethos which is unparalleled in its results
- You'll thrive in one of the most powerful cultures of both accountability and celebration
- You'll be the gateway to excellence
- It's a home-based role and can function from anywhere in the country
- Salary is $70K-$80K dependant upon experience, plus super and the potential for bonuses

This really does represent an amazing opportunity, to join an amazing business, with an amazing culture and to play a part in the entrepreneurial journey of founders committed to making a difference.

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