Parts Analyst
6 months ago
**About Penske**
With over 1,300 employees across Australia and New Zealand, **Penske** is an iconic brand in both the business and racing worlds and a Fortune 500 company with a global presence. We operate across some of the most dynamic on and off-highway markets in the country, including road transport, energy solutions, mining, rail, defence and commercial marine. Penske is a leading distributor of premium power systems solutions from **_mtu_**, Detroit** and **Allison Transmission** and the distributor of **Western Star Trucks, Dennis Eagle and MAN** **Truck & Bus**.
**Your New Opportunity**:
An excellent **full time**, **permanent** opportunity exists for a **Parts Analyst** to join our dynamic team based at our Wacol, **National Parts Distribution Centre** where you will support the parts supply chain team. Key responsibilities include, but are not limited to;
- Analyse new On Highway (WST, MAN Truck & Bus, Dennis Eagle) vehicle component sales to identify inventory requirements to ensure we have parts support required to provide a high level of customer satisfaction.
- Attend meetings with other departments (Sales/ Service) to ensure priority of reviews based on volume and delivery schedule of new product introductions.
- Provide dealer network with Mandatory and / or Recommended parts stock lists.
- Assist with customer service enquiries via Phone and ZOHO Ticketing system
- Support customers with technical enquiries by using electronic and written parts catalogues, supplier contact, company knowledge base, physical parts and new vehicles.
- Any other duties designated by Management.
**About You**:
- Knowledge / background in heavy duty truck, engine distribution business
- Knowledge / background in parts interpretation, customer service
- Willingness and ability to work with computer operating systems
- Ability to read, comprehend and summarise technical parts documents
- Proficient user of MS Office suite of tools to build reports and present information
- Communicate effectively with others - the ability to work as part of a team and has a commitment to being a team player.
- Ability to facilitate meetings and drive discussion to meet desired outcomes.
- Ability to communicate information in a positive manner, i.e. clear, logical, helpful, prompt with colleagues.
- Display a strong customer service ethos
**Why choose Team Penske?**
At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:
- Flexible work arrangements that work for the individual and the business
- Onsite parking
- Accredited Training & Development Programs
- Commitment to providing the highest levels of safety, technical and leadership training
- Competitive Remuneration
- Reward and Recognition Programs
- Employee Referral Program - generous employee referral fees.
- Employee Assistance Program.
- Family Friendly Benefits including Paid Parental Leave
- Access to Discounted Travel, Health Insurance & Motor Vehicle benefits
**Be ambitious. We are.
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Parts Analyst
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