Customer & Network Operations Coordinator Grade 9

2 weeks ago

Newcastle, Australia Transport For NSW Full time

**Customer & Network Operations Coordinator Grade 9 - North - 12 Month Temporary Opportunity**:

- Organisation/Entity: Transport For NSW- Job category: Projects- Job location: Newcastle, NSW, AU, 2302- Job reference number: 94516- Employment type: Fixed Term Full-Time- Salary range: $124694.0-$134049.0**You’re ready to show up and make an impact on your local community.**
***
**Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.**

**In this role, you'll**:
Be a part of the Customer Coordination and Service Delivery Branch as a Customer and Network Operations Coordinator. We currently have a fixed term full time role up to 30 June 2025 available in the North Region - based in Newcastle (some flexibility for locations in Central Coast, Hunter and Lower Mid North Coast).
- The role provides customer-focused advice to and collaborates with key internal and external stakeholders to contribute to the management of day-to-day operation and reporting on the regional and outer metropolitan transport network within an assigned geographic area to ensure consistency and best practice operational activities in delivering a high degree of customer service and operational readiness.
- What you will be involved in:
- Drive and promote high quality, best practice, standardised operational practices across the transport network in regional NSW to facilitate the optimum customer experience and influence network performance outcomes.
- Engage and maintain key stakeholder relationships with the Regional Transport Operations Centre, the Transport Management Centre, Network & Assets, Community and Place, emergency service agencies, local councils, and other partners to ensure customer-focused operational and network performance outcomes are achieved for planned work and unplanned events and to improve service delivery to customers.
- Coordinate the management of and reporting on operational responses to unplanned incidents and emergencies, including attending incidents when required, influencing and persuading response partners to advocate for the quick clearance of incidents and urgent restoration of network capacity, and evaluating and reporting on response outcomes to ensure timely restoration of network capacity and continuously improve operational responses.

This team provides flexible, hybrid working conditions, but a requirement is to participate in a 24/7 on-call roster and respond outside of normal business hours.
- **For more information on this position and business unit, **view the role description.**

**About you**

You will be an adaptable and resilient Customer and Networks Operations Coordinator with demonstrated experience working in high pressure environments and thinking on your feet. Possessing strong communication skills, you will have excellent stakeholder engagement skills and an ability to build rapport easily to influence outcomes and challenge ways of working.

With a background in network planning or transport operations you will ideally have knowledge of road construction and maintenance activities. In addition to this, you will have a sound knowledge of transport operations management techniques, devices, policies, and standards. Above all, you will be confident in your decision-making capability, and you will excel at delivering expert advice to customers, clients and stakeholders, often within short timeframes and under challenging circumstances.

To be successful in this role, you will be required to possess a current driver’s licence and travel to assist with or coordinate operational planning and responses to unplanned and planned events/incidences affecting the NSW State and regional network.

**Who we are**

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

**Join us**

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

**This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.**

**Applications close: 11:59pm Wednesday 26th June 2024.**

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

LI-Hybrid

**Job Segment**:Operations Manager, Network, Temporary, Operations, Technology, Contract

  • Service Coordinator

    4 weeks ago

    Newcastle, Australia NSW Government -Department of Customer Service Full time

    **Job Title**: Service Coordinator **Salary**: SNSW Grade 6 ($87,504 - $93,111 plus employer's contribution to superannuation and annual leave loading) **Location**:Singleton NSW/Muswellbrook NSW (Hub & Spoke sites) **Employment Status**: Full-time - ongoing opportunity We are currently recruiting for the position of Service Coordinator at our...

  • Network Interface Coordinator

    7 days ago

    Newcastle, Australia Transport For NSW Full time

    **Network Interface Coordinator - Renewables Transportation (18 month temporary opportunity)**: - Organisation/Entity: Transport For NSW- Job category: Projects- Job location: Newcastle, NSW, AU, 2302- Job reference number: 94339- Employment type: Fixed Term Full-Time- Salary range: $124694.0-$134049.0You’re ready to work on everything from city-shaping...

  • Network Technician

    4 weeks ago

    Newcastle, Australia Jacobs Full time

    Are you looking for career growth in the Defence sector? - Rewarding salary and training support. - Australian citizenship and NV1 clearance required. **Tell me about this role**: *** We are currently looking for an NV1 cleared Network Technician to join our team on a permanent basis. This role will have you contribute to training, governance, ICT V&V and...

  • Network Technician

    4 weeks ago

    Newcastle, Australia Jacobs Full time

    Are you looking for career growth in the Defence sector? - Rewarding salary and training support. - Australian citizenship and NV1 clearance required. **Tell me about this role**: *** We are currently looking for an NV1 cleared Network Technician to join our team on a permanent basis. This role will have you contribute to training, governance, ICT V&V and...

  • Customer Care Specialist

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Care SpecialistJoin the Service NSW team of talented, passionate peopleCustomer Care SpecialistTalent PoolFull-time 35 hours per weekLocation Contact Centres -Newcastle, Maitland, Gosford, Lithgow, ParramattaSNSW Grade 5Renumeration - Package includes salary starting at $81,475 base plus superannuation and annual leave loadingAbout Service...

  • Mechanical Tradesperson Grade 1-3

    4 weeks ago

    Newcastle, Australia NSW Government -Regional and Outer Metropolitan Full time

    You put people at the heart and take pride in the impact of your work. You've been developing your skills and are ready to work on projects that matter to the people of NSW. You know that quality matters and that delivering results requires a great team. **In this role, you'll**: undertake maintenance and repairs on a range of plant items, vehicles and...

  • Network Technician

    4 days ago

    Newcastle, Australia Jacobs Full time

    Break away from the norm and work on new tech. - Work with some of the most advanced engineering equipment in Australia. - NV1 security clearance required. RAAF Williamtown location. **Tell me about this role**: *** We are currently looking for an NV1 cleared Network Technician to join our team on a permanent basis. This role will have you contribute to...

  • Service Nsw

    3 weeks ago

    Newcastle, Australia NSW Government -Service NSW Full time

    **Service NSW - Frontline Customer Service - Newcastle & Maitland** **Customer Concierge Operator** **Digital Service Representative (Service Centre Only)** **Customer Service Representative** **Customer Concierge Operator - **SNSW Clerk Grade 2- starting annual salary $56,102 **Digital Service Representative - **SNSW Clerk Grade 2/3- starting annual...

  • Camera Operator

    2 weeks ago

    Newcastle, Australia BarTV Sports Full time

    BarTV Sports is currently seeking camera operators on a contract basis in some of our primary coverage areas. Working independently you will film multiple grades of sport. Shifts are on a Saturday and Sunday around the Newcastle, Lake Macquarie, Hunter and Central Coast areas and range between 5 - 9 hours of work. You may visit a different venue each week...

  • Camera Operator

    3 weeks ago

    Newcastle, Australia BarTV Sports Full time

    BarTV Sports is currently seeking camera operators on a contract basis in some of our primary coverage areas. Working independently you will film multiple grades of sport. Shifts are on a Saturday and Sunday around the Newcastle, Lake Macquarie, Hunter and Central Coast areas and range between 5 - 9 hours of work. You may visit a different venue each week...

  • Customer Service Coordinator

    3 weeks ago

    Newcastle, Australia Bradnam's Windows and Doors Full time

    Due to a significant growth strategy across the NSW Region, **Bradnam’s Windows and Doors** have an opening for a Customer Service Coordinator to join our inclusive team at our **Newcastle** Branch. As a new member of the Bradnam’s team, you will be joining a large team of customer service and sales professionals who will equip you with all the tools and...

  • Customer Concierge Operator/digital Service

    4 days ago

    Newcastle, Australia NSW Government -Service NSW Full time

    **Customer Concierge Operator** **Digital Service Representative** **Newcastle and Maitland Contact Centre | Service Centres **Toronto, Warners Bay, Wallsend, Newcastle, Cessnock, Maitland, Raymond Terrace, Nelson Bay** *** **Customer Concierge Operator - **SNSW Clerk Grade 2 - starting annual salary $58,346 **Digital Service Representative - **SNSW...

  • Customer Service Coordinator

    1 month ago

    Newcastle, Australia Bradnam's Windows and Doors Full time

    Due to a significant growth strategy across the NSW Region, Bradnam’s Windows and Doors have an opening for a Customer Service Coordinator to join our inclusive team at our Newcastle Branch. As a new member of the Bradnam’s team, you will be joining a large team of customer service and sales professionals who will equip you with all the tools and...

  • Customer Service Coordinator

    2 weeks ago

    Newcastle, New South Wales, Australia Bradnam's Windows and Doors Full time

    Due to a significant growth strategy across the NSW Region, Bradnam's Windows and Doors have an opening for a Customer Service Coordinator to join our inclusive team at our Newcastle Branch. As a new member of the Bradnam's team, you will be joining a large team of customer service and sales professionals who will equip you with all the tools and training...

  • Customer Service Coordinator

    4 weeks ago

    Newcastle, Australia Bradnam's Windows and Doors Full time

    Due to a significant growth strategy across the NSW Region, Bradnam’s Windows and Doors have an opening for a Customer Service Coordinator to join our inclusive team at our Newcastle Branch. As a new member of the Bradnam’s team, you will be joining a large team of customer service and sales professionals who will equip you with all the tools and...

  • Customer Care Specialist

    3 weeks ago

    Newcastle, Australia NSW Government -Service NSW Full time

    **Customer Care Specialist** **Salary: SNSW Grade 5 ($84,734 - $89,050 pro rata plus employer's contribution to superannuation and annual leave loading)** **Location: Armidale Service Centre** **Employment Status: Part-time ongoing opportunity** We are currently recruiting for the position of Customer Care Specialist at our Armidale Service...

  • Customer Concierge Operator/digital Service

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -Service NSW Full time

    Customer Concierge OperatorDigital Service RepresentativeNewcastle and Maitland Contact Centre | Service Centres Toronto, Warners Bay, Wallsend, Newcastle, Cessnock, Maitland, Raymond Terrace, Nelson Bay*****Customer Concierge Operator - SNSW Clerk Grade - starting annual salary $58,346Digital Service Representative - SNSW Clerk Grade 2/- starting annual...

  • Assistant Branch Coordinator

    4 weeks ago

    Newcastle, Australia NSW Government -National Parks & Wildlife Service Full time

    **_Do you want your work to make a difference for NSW?_** - Together, we create thriving environments, communities and economies._ - **Assistant Branch Coordinator**: - **Clerk Grade 5/6**: - **Package includes salary, depending on experience ($89,707 - $98,982) plus employer's contribution to superannuation and annual leave loading**: - **Temporary, u**p...

  • Dental Assistant Grade 1

    4 days ago

    Newcastle, Australia NSW Government -Hunter New England Local Health District Full time

    **Remuneration**:$30.37 - $32.57 per hour + 11% Super + salary packaging **Employment Type**: Full-Time Permanent **Position Classification**: Dental Assist Grade 1 **Location**: Awabakal Country **Hours Per Week**: 38 **Requisition ID**: REQ465740 **Applications close**: 20/02/2024 **Dental Assistant Grade 1** **Newcastle Community Health Service** Flex...

  • Call Centre Operator

    3 weeks ago

    Newcastle, Australia MCJ Appointments Full time

    **Job description** Our client is a large State government department that is seeking the services of a Customer Concierge Operator (Call Centre Operator) for a one year contract role located in Newcastle. Start Date: 20/02/2024 End Date: 19/02/2025 Pay Rate: $34.01 per hour + Super The preference is to pay these contractors as Non Shiftworkers against...