National Investigation Manager

2 weeks ago

Sydney, Australia Allianz Australia Full time

Fully utilise your expertise
- Leading global insurance organisation

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

It is an exciting time to join Allianz as we transform our business and focus on simplification, innovation and placing our customers at the heart of everything we do.

**About the Role**:
Reporting to the Head of General Insurance Claims Controlling, you will take full responsibility and accountability for all investigation activities across all lines of business and the attainment of all performance metrics set for the National Investigations Unit.

**Other key aspects of the role**:

- Set the strategy for all Investigations to be consistent with the goals and objectives of Allianz.
- Establish a culture in the Investigations unit that supports the recruitment and retention of staff that can deliver outcomes to target and a positive customer experience, where customer satisfaction is achieved whilst identifying fraudulent conduct.
- Understand and implement global best practice in fraud detection and investigations management including the use of AI
- Maximise performance whilst aligning to regulatory and Code requirements.
- Oversee Investigations costs to ensure efficient and effective outcomes.
- Work closely with the Allianz Group Anti-Fraud team and share best practice from the Australian business.

**Important to your success**:

- Extensive experience in a people leadership role and in investigations management for a complex, matrixed general insurance organisation.
- Comprehensive understanding of claims management models and cost drivers.
- Understanding of laws, rules and regulations governing claims practices.
- Experience in developing and building technical capability and self-aware teams.
- Demonstrated evidence of ability to partner effectively with business leaders and establish strong professional relationships across the enterprise.
- Demonstrated experience in managing complex and ambiguous issues, combined with the capability to lead strategic planning activities

**What's on offer?**

As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and transformation that delivers a tangible and meaningful impact on our people, our customers and our community.

Enjoy a high-trust culture that empowers you to use your skills and abilities to achieve a meaningful impact

Feel supported to give something a go - try different things, take on new responsibilities and explore opportunities

Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes

Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us?

LI-AllianzAU

**Job Level**:
Management

**Location**:

- Sydney, NSW, AU, 2000**Available until**:
14/04/2023

**Area of Expertise**:
Operations

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
24017

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