Call Centre Operator
2 weeks ago
**Job description**:
Call Centre Operator
DFP Recruitment is thrilled to present an outstanding permanent opportunity with one of our largest clients in Perth CBD. We are seeking a dedicated and skilled Call Centre Operator to join their team. As a Call Centre Operator, you will play a pivotal role in delivering exceptional customer service and meeting key performance indicators (KPIs).
**Responsibilities**:
- Handle incoming and outgoing calls professionally and courteously, ensuring a positive customer experience.
- Provide excellent customer service by addressing customer inquiries, resolving issues, and offering accurate information.
- Adhere to call scripts and guidelines to maintain consistency and quality in service delivery.
- Strive to achieve KPIs set by the company, including call handling time, customer satisfaction, and conversion rates.
- Maintain detailed and accurate records of customer interactions in the company's database.
- Collaborate with team members and other departments to resolve complex customer issues.
- Identify opportunities for process improvements and provide feedback to supervisors for enhancing customer service efficiency.
**Requirements**:
- Previous experience in a customer service call centre role is highly desirable.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and the capacity to think quickly on your feet.
- Demonstrated track record of achieving set targets and KPIs.
- Proficiency in using call centre software and customer relationship management (CRM) systems.
- Ability to thrive in a fast-paced and dynamic work environment.
- Meticulous attention to detail and accuracy in documentation.
- Excellent teamwork skills and the ability to work both independently and collaboratively.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
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