Recovery Case Manager

2 weeks ago

Melbourne, Australia Resolution Life Full time

At Resolution Life, we’re proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We’re making an impact worldwide

Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With assets of $31 billion and 1.5 million customers, Resolution Life are providing existing customers with life insurance, super and investments.

Why us?

Our platform vision is to be the leading in-force specialist life-insurer in Australasia by 2024, by being customer-obsessed and data-driven.

We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment. The strategic priorities of the platform are focused on ensuring the business is future-fit and sustainable, and to grow through bolt-on acquisition of in-force portfolios. We are guided by core behaviours that inform the way Resolution Life team members show up each day and interact with others.

The Opportunity

We have an exciting new opportunity for a Recovery Case Manager to join our Recovery and Mental Health team on a permanent basis.

The Recovery Case Manager role is a new role in which the expectation is to progress Income Protection claims to outcomes through intentional communication, liaising confidently with all stakeholders playing a part in the return to work process and managing external rehabilitation providers to support facilitation of return to work outcomes.

The Recovery Case Manager will work alongside Recovery Specialists and Mental Health Specialists to support achievement of outcomes for our customers. The role is suited for innovators and expert communicators with a strong knowledge of rehabilitation regarding injuries and illnesses.

The Recovery Case Manager must manage claims in a consistent, pro-active, fair and ethical manner, in line with Resolution Life’s Claims Philosophy, Core Beliefs and Model. The Recovery Case Manager engages in effective communication with all stakeholders throughout the claims process relying on active listening and empathy to identify the customer’s need and devise an effective and personalised case management strategy.

Your Story
- Extensive experience in dealing with complex illnesses and injuries
- Understanding of the Risk Insurance market and associated products will be advantageous
- An appropriate qualification in Allied Health degree is required
- Detailed planning, time management and prioritisation skills
- Strong customer focus
- Strong written and verbal communication skills
- Ability to regularly engage with various internal stakeholders and departments
- Advanced MS Office skills (Word, PowerPoint, Excel)

Critical Skills

At Resolution Life, we have identified the following critical skills which are key to success in our culture:

- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analysing data and problem-solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

What Will We Do For You:
Our culture underpins our values and guides our decision making. It's also what makes Resolution Life a great place to work.

Resolution Life Australasia supports virtual working, and our enduring primary place of work continues to be “virtual” with the physical office and home office used interchangeably. We recognise that our workers can contribute and connect equally regardless of where they are located, and we have seen and experienced the wellbeing and benefits that come from working at home. This means some of us work at home most of the time, in the office most of the time or a balanced mix.

Every day is an opportunity to grow - and we hope to offer our people a career, not just a job.

The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on the job training, and mentoring by highly experienced business leaders.

Join us

Before commencing employment in this role you will need to provide two references, full working rights and complete police and credit checks through an online provider.

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