IT Support Analyst

4 months ago

St Kilda, Australia Blue illusion Full time

IT department within an Australian retailer
- Based in the Retail Support Centre in St Kilda
- Collaborative work enviroment

**GET TO KNOW US**

**Curate your career in fashion retail.**

Blue Illusion is a French inspired brand dedicated to the modern woman's pursuit of curated personal style. Founded by Donna & Danny Guest over 20 years ago in Melbourne, Victoria, their dream was to create a boutique that celebrated the spirit of women, their passion for life and generosity of heart. Today, we have boutiques in Australia & New Zealand and an online business.

**RETAIL SUPPORT CENTRE**

The Retail Support Centre is based in St Kilda, with access to public transport and a short walk away from Acland Street. Blue Illusions company culture is focused on community and relationships; nurturing employees to grow and develop within the business. The office atmosphere is relaxed with visibility into all departments and projects. RSC employees are encouraged to collaborate and celebrate each other’s achievements.

**KNOW THE ROLE**

The Support Analyst will work within the IT team to provide effective IT system support to users across all Blue Illusion locations.

The Blue Illusion IT team is small, and has the opportunity to support all departments in the business, getting exposure on on-going projects.

Having strong communication skills is a key attribute for this role. The IT Support Analyst will liaise with retail, warehouse and Retail Support Centre employees as well as coordinating and updating the Service Desk documentation and training material.
- Tertiary qualification ideally in Computer Science, Information Science or Solutions Architecture.
- 2 years relevant industry experience
- Strong attention to detail and accuracy
- Ability to work under pressure, working to tight deadlines within a fast-paced environment
- Ability to work collaboratively in a dynamic team environment

**Benefits**
- Employee discounts
- End of month drinks and regular get togethers
- Celebrating work anniversaries
- Employee Referral Program
- Employee Assistance Program
- Opportunities to support community partnerships across our social responsibility program
- Be a member of a company committed to sustainable practices

**Blue Illusion mission statement**:
At Blue Illusion we create a
- trés chic lifestyle_ that celebrates the spirit of our customer, their passion for life and generosity of heart. Our French inspired style embraces the
- joie de vivre _of the everyday, making every experience unique and unforgettable. The three Core Pillars of Blue Illusion Fashion, Lifestyle and Community guide our purpose

**Testimonial From Our Team**
- "This is my fourth year working in the Retail Support Centre and I have really enjoyed working with this team. There is a strong family culture in the team, and it is a place where female leadership is highly valued and supported. Donna Guest, the company owner, Creative Director and CEO, is a visionary woman who is not only business savvy, but also has a passion for giving back and supporting the community. There is always something new happening in Blue Illusion and I am grateful to be a part of this creative and ever-evolving company”_

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