HR Systems and Experience Lead

17 hours ago

Padstow, Australia O'Brien Glass Industries Limited Full time

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. SCOPE
Financial
- Nil

Working Relationships
- Internal relationships - all levels within the business inclusive of Executive Leadership Team, Group Leadership Team (GLT), Front Line Leadership Team (FLT), Belron Group Employees and People and Leadership team
- External Relationships - Belron Workday Team, External Auditors, consultants, and representatives as required

Span of Control
- No direct reports

QUALIFICATIONS
Essential
- 3+ years of experience in HRIS administration, HR technology, or related fields
- Familiarity with HR processes such as recruitment, onboarding, payroll, performance management and employee benefits

Desirable
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- HRIS certification(s) (e.g. Workday, SAP, etc)

EXPERIENCE AND ATTRIBUTES
Essential
- Ability to manage data with high accuracy and ensure system integrity
- Comfortable working with various HR technologies and understanding the integration of these systems
- Strong analytical, problem-solving, and troubleshooting skills
- Excellent communication skills and ability to work with both technical and non-technical teams
- Proficiency in use of Microsoft Office Suite
- Excellent in customer service, attention to detail, organisational skills, ability to meet deadlines
- Willingness to learn new HR systems and processes as technology evolves

Desirable
- Experience with Workday
- Experience with processing and running Payroll

KEY RESULT AREAS

Key Result Area Definition/Context

HR Systems Management & Support
- Monitor system performance and identify areas for improvements and implement enhancements to optimise Workday functionality
- Continually focus on Workday set up and processes to create great user experience
- Coordinate with Belron Workday team to optimise the system
- Serve as primary point of contact for system issues, working closely with stakeholders, Belron Workday team and if needed external vendors to resolve issues
- Generate reports, dashboards, and summaries for key stakeholders, and providing training for stakeholders to self-serve
- Maintain accurate data in Workday
- Work closely with the OD team to have the system support key processes like Talent Review and Performance, to provide support, deliver solutions and system enhancements
- Assist with audits and ensure compliance with data governance policies
- Be familiar with Payroll systems and work closely with the Payroll team to maximise set up/integration between payroll and HR systems
- Ensure HR systems comply with legal, regulatory, and organizational data protection standards

Employee Services - A trusted advisor in the People and Leadership team, key contact for help in solving Workday and process problems
- Provide coaching and instructions to managers and employees on how to use Workday, maintaining user guides and customise for O’Brien purpose
- Drive and promote a culture to champion Workday
- Be a great relationship builder, have fun while you work and be someone others love working alongside
- Demonstrate O’Brien Values

Occupational Health
and Safety Comply with requirements of the occupational health and safety (OH&S) legislation for their region and related OH&S procedures developed by O'Brien. This includes but is not limited to
- Following safe work procedures established by O’Brien.
- Following the OH&S directions of your direct supervisor and O’Brien Management.
- Wear and maintain any personal protective equipment that is required to control exposure to hazards in the workplace, as directed by your supervisor or as described in O'Brien OH&S procedures.
- Using other safety and emergency equipment provided in the workplace as directed or as required in the O’Brien OH&S procedures.
- When required, assisting your supervisor and other workers in the risk assessment of workplace hazards.
- Report workplace hazards to your direct supervisor.
- Report injury or illness arising from workplace activities.

COMPETENCIES AND ATTRIBUTES
Competency Description

Delighting the Customer

This behaviour is about the ability to put the customer first (external/ internal), ensure quality standards and identify ways to exceed the customer expectations. Understands the customers situation, gives a quality service and provides clarification for others over difficult customer issues.
- Views everyone as a customer
- Puts self in the customer’s shoes
- Gives reassurance, e.g. “you have come to the right place, we will sort it out for you”
- Clarifies complex customer situations
- Takes pleasure in each customer being satisfied
- Takes personal responsibility for resolving customer problems and complaints
- Han

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