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Change and Communications Officer
2 months ago
Ignite are looking for a Change and Communications Officer to join an engaging project focusing on enhancing services for a department by means of designing, developing and deploying enhancing solutions for the community.
In this role, you will:
- Develop, implement and evaluate change-focused communications strategies and plans, and provide senior staff and change leaders with the support to champion and communicate the anticipated changes.
- Develop and maintain Benefits Realisation Plan and collaborate extensively with stakeholders to capture defined, measurable project benefits.
- Develop and maintain key internal and external relationships, including liaising with stakeholders on policy, project or operational issues and responding to stakeholder needs and expectations.
- Make and communicate decisions using good judgement, expertise and knowledge, governed by legislation, regulations, best practice principles or relevant operating instructions and procedures.
- Engage with the Change Management Office to ensure project alignment with whole-of-agency communications and change approach.
- Create content in line with communications action plans.
- Develop content in line with requirements such as user documentation, intranet pages, documentation for a help desk, in system text, etc.
- Other duties as directed.
**Essential criteria**:
- Prior experience working within a change team, focusing on communications strategies and plans
- Proven experience in developing and maintaining relationships with stakeholders
- Experience working within Federal Government
- Experience in inter-agency transitions and change management
- Experience with different project delivery methodologies and tools
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