End User Computing Analyst

2 months ago

Macquarie Park, Australia NextSense Full time

Posted: 08/02/2024

Closing Date: 07/03/2024

Job Type: Temporary

Location: Macquarie

Job Category: Information Systems and Technology

**Our Purpose and Ambition**

NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to hearing services for newborns through to people over 90 years old, and helping children who are blind or have low vision to develop the right skills, mobility, and independence to confidently explore their world.

NextSense has been breaking boundaries since 1860, and we’ve been expanding our services ever since. Today, we deliver world-class education (both to children with sensory loss and to professionals in the field), cochlear implants, allied health services, therapy, research, and clinical services to children and adults. We’re a registered NDIS provider, working with our clients to achieve their own goals and potential.

We’re committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services.

We are currently creating a world-leading centre for innovation on-site at Macquarie University that represents a new era for hearing and vision loss. This nationally significant social infrastructure project will be a place to nurture, trial and share new ideas and form new partnerships that will drive better outcomes for people who are deaf, hard of hearing, blind or have low vision.

**About the role**

The End User Computing Analyst (EUCA) is a full-time temporary position available for a 12-month period reporting directly to our Head of Technology. This role is currently based at North Rocks, but we will be relocating to Macquarie Park in the first half of this year. The role is responsible for providing best-in-class first level technical services to end users in an efficient and accurate manner.
- Provide first level contact and convey resolutions to customer issues in line with the agreed Service Level Agreement (SLA).
- Track, assign and escalate customer issues as required.
- Ensure proper recording, documentation and closure of issues.
- Maintain an up-to-date register of high value IT assets including but not limited to computers, mobile phones, tablets and software licenses.
- Create documentation as required to support knowledge sharing.
- Actively contribute to improve the End User Computing team operation and the overall end user technology experience.
- Follow the NextSense technology security guidelines.

**Desired Skills and Experience**:
**Knowledge, skills and experience**
- Certificate IV in Information Technology or equivalent.
- 18 months experience in providing IT Service Desk Support.
- Excellent written and verbal communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Strong client-facing and communication skills.
- A current NSW driver’s licence.
- Cleared pre-screening checks including criminal record check and Working with Children check.

**About you**
- Team player with excellent communication skills.
- Embrace continuous improvement mindset.
- Customer service orientated.
- Attention to detail and accuracy.
- Proactive and persistent.
- Outcomes focused and values driven.
- Collaborative and consultative.
- Eager to grow and learn new processes and systems.
- Role model interpersonal and professional behaviours consistent with the values of NextSense.

**About our benefits**
- Purpose led organisation.
- Not for profit salary packaging.
- Competitive salary base plus super.
- Company issued work laptop.
- Hybrid working options.
- 6 weeks leave including two weeks Christmas closure.
- 4 professional development days.
- 14 weeks parental leave for primary carers and 6 weeks parental leave for secondary carers.
- Employee assistance program.

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