Team Leader, Recovery

5 days ago

Geelong, Australia EML Full time

**Team Leader, Recovery & RTW**:
VIC - Geelong Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are growing our business and with this expansion a number of opportunities are now available.

With over 3000 employees nationwide and ongoing growth plans, now is the time to join.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Annual tenure and performance-based recognition rewards
- Comprehensive learning and development opportunities to help you reach your full potential
- Support and counselling services with work or personal matters through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Up to 16 weeks Paid Parental Leave, Plus Super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

As part of our diverse team based in **Geelong**, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to lead a high performing and customer responsive team within the Recovery & RTW space. The position will involve supporting a team of Case Managers who manage portfolios of workers compensation claims by leading and supervising day to day work activity and supporting them to deliver exceptional recovery outcomes and customer service.

The role will ensure portfolios are pro-actively and effectively managed in accordance with legislative requirements with a focus on achieving outcomes in line with scheme and internal performance measures.

This is a** full time, permanent role **based from the **Geelong** **office **with **flexibility to work from home.**

**YOUR RESPONSIBILITIES**
- Work collaboratively with the Group Manager to develop and implement a pro-active, specialised approach to the management of workers compensation claims
- Pro-actively supervise, develop and support team members ensuring team and organisational objectives are met
- Provide technical guidance in relation to the strategic management of workers compensation insurance claims to both internal and external stakeholders.
- Supervise the day-to-day work activity, training and development of a team of Case Managers and work collaboratively with RTW Specialists, Clinical Advisors and Technical Specialists

**ABOUT YOU**
- Experience in a Team Leader role or equivalent within the Victorian Workers Compensation scheme preferred
- Demonstrated expertise in the management of RTW claims
- Strong understanding of the contractual requirements and performance measures for Victorian Worksafe Agents
- Leadership skills, including team building, coaching, performance management and change management
- Experience managing and developing teams within a personal injury environment

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