Buller Holidays Consultant

5 months ago

Melbourne, Australia Mt. Buller Full time

**Location**

Melbourne

**Department**

Buller Holidays

**Type**

Seasonal

**Description**

Our team is passionate about our mountain and our people. If you thrive on the satisfaction of great customer care, being on the ball, being on time, are ready for a life-changing experience and the chance to be part of a power-team - let’s talk Mt Buller promises an ‘office’ like no other and yes, skiing and boarding is part of the experience with a season pass just one of the perks of working with us.

Buller Holidays is Mansfield & Mt Buller‘s largest team of dedicated and passionate snow holiday booking specialists. Buller Holidays provides a fully integrated online and call centre ‘one-stop-shop’ for customers to easily connect and purchase with Mt Buller & Mansfield businesses. Buller Holidays also provides apartment and holiday rental property management services.

**Job Duties include, but are not limited to**:

- Professionally and enthusiastically answering guest inquiries
- Providing guests with extensive information about Mt Buller, including accommodation, snow products, transport and activities
- Plan and book travel (lodging, activities, transportation) arrangements for guests
- Coordinating bookings for Schools, Social & Tertiary groups, Clubs, Wholesalers, Commercial operators, Day tour operators and Events
- Promoting and selling lift tickets, lessons, and packaged combinations of our products using our point of sale system, RTP
- Counsel guests on terms and conditions of travel or resort policies (ex. minimum stay, reservation policy and cancellations).
- Understand and support department operations and company policies and procedures
- Follow all company standards in regards to safety protocol, cash management and standard operating procedures.

**We're looking for people with**:

- Previous experience in customer service and call center sales environment - required
- A minimum of 12 months experience within travel or tourism industries - required
- Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
- Excellent communication and active listening skills, including the ability to speak, read and write fluently in English - required
- Previous BSL (Buller Ski Lifts) or Mt Buller Employment - preferred
- Very strong understanding of Mt Buller and local community - required
- Ability to work well under pressure and maintain excellent accuracy and attention to detail - required
- Team orientated with the capacity to be self-directed and driven - required
- Willingness and enthusiasm to learn and maintain knowledge of products - required
- Computer proficiency, including ability to easily and efficiently navigate and toggle between multiple screens, talk and type simultaneously, and troubleshoot basic computer issues - required
- Passion for and understanding of ski, resort and tourism industry - preferred
- Commitment to providing excellent customer service - required
- Ability to multitask and work independently - required
- Ability to work a flexible schedule; stores are open 5 days a week and hours vary - required

You work and play hard. Fresh snow gets your heart pumping. Us too. We are single-minded about delivering the best possible mountain experiences for our guests and our team. We will deliver training, opportunity and support and invite you to join us. Together - let’s make a difference, make some turns and make memories.
- Buller Ski Lifts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or any other status protected by applicable law._

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