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Junior Service Desk Technician

4 months ago

Brisbane, Australia First Focus Full time

First Focus is Australia's **best** mid-market Managed Service Provider, bar none (check it out - we just got ranked best in Australia for the 6th straight year on CloudTango dot net). We are growing fast and now have almost 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the **best people** and are looking for the best Junior Service Desk professional in Brisbane to join our growing team, supporting our many customers' technical environments. On days in the office, you will be working from our Ann St office which boast great access to public transport, high quality snacks provided weekly and a fantastic team

**Duties**
- Providing remote and occasional desk-side support for customer environments
- Delivering the support of Apple, M365, Azure, VMware and Citrix-based cloud infrastructure
- Performing a wide variety of client facing support across many technologies
- Working with highly experienced solutions experts to maintain best practice environment

**Requirements**:

- A good understanding of end user support and Active Directory
- Good general knowledge of macOS, Windows Server, M365 and Azure
- A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
- Experience working with an IT outsourcer or managed service provider (MSP)
- Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)

**Benefits**

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

- Up to $70k & 1 paid training day per month
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer **hybrid working** arrangements
- ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 **paid training day** per month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal training sessions and library
- Opportunities for personal and professional development with our FastTrack **mentor program**:

- We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
- Option of a **Tesla **company car as part of your ongoing employment package (conditions apply)
- $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
- Complimentary membership with Women in Technology (WiT)
- Regular social events and a great team culture