Business Banking Service Consultant

2 weeks ago

Brisbane, Australia Macquarie Group Limited Full time

Do you have client services experience in business banking? Are you passionate about delivering an exceptional client experience, every time? Do you thrive in a fast-paced contact centre environment?

At Macquarie, we offer a range of specialised, tailored banking solutions to boutique businesses across Australia. Our Business Banking Client Service team manages enquiries from clients in a fast-paced contact centre environment, and is responsible for ensuring that our clients receive an exceptional level of service. Due to an internal move, we are looking for an experienced client services professional with business banking experience to join us.

The products can be complex in nature, so you will draw on your problem solving skills and prior knowledge of the industry to assist clients and provide them with the level of service they have come to expect from the Macquarie brand.

If you are looking for an opportunity to deepen your industry experience and progress your career with a leading brand, this could be the opportunity you are looking for.

To be successful you will need to demonstrate previous experience in a similar role working with Business banking - related products, coupled with excellent communication and analytical skills. Your ability to engage with clients, understand the nature of their query and provide appropriate solutions will be crucial in this role, as will your ability to relate to people from diverse backgrounds.

**About **Banking and Financial Services**

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

**Our commitment to Diversity, Equity and Inclusion**

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

**About Macquarie**:
A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 19,200+ employees and offices in 34 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

**Job no**: BFS-972704
- **Work type**: Permanent - Full time
- **Location**: Brisbane, Melbourne, Sydney
- **Category**: Corporate Banking, Customer Service, Private Banking & Wealth Management, Other
- **Group**: Banking and Financial Services
- **Division**: People, Culture & Client Exp
- **Recruiter**: Bhrizel Del Rosario
- **Opening Date**: 13/4/2023

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