Customer Response Consultant

2 weeks ago


Hills District, Australia Anglicare Full time

**Anglicare have an exciting opportunity for a Customer Response Consultant to join our team, Based in Norwest.**
- **Do you have a passion to support people?**:

- **Do you want to make a genuine difference in people’s lives?**:

- **Join our family friendly, warm supportive culture**

**About Anglicare**:
As a Christian organisation with a heritage of service spanning 160 years, we exist to serve our community, enrich life and share the love of Jesus. Combining our resources and expertise enables us to work even more effectively to meet changing needs as we reach and serve more people at all stages of life.

**Benefits**:

- Excellent remuneration package and company benefits
- Not-for-profit salary packaging benefits - reducing your taxable income by $15,900 plus an additional $2,650 for salary packaging accommodation, meals and entertainment
- Learning and Development opportunities within the organisation

**About the Role**:
We currently have 1 position available, a 12 month fixed term full time position working from Monday to Friday 930am to 530pm.

**Key responsibilities (not limited to)**:

- Answering incoming calls from customers using softphone via headset
- Explaining general product information and services for Residential Care, Home Care, Retirement Living, Business Support and Community Services.
- Making outbound calls to update resident’s families, gather information or qualify prospects
- Enter prospect data into our Particle Sales Lead management System

A**bout you**:

- Customer Service orientated - customer service experience in a fast paced contact centre (preferably service) environment
- A demonstrated ability to manage priorities and to work to deadlines
- Exceptional verbal and written communication skills
- Intermediate Microsoft Office skills
- Excellent data entry and MS Excel skills
- Can demonstrate alignment with Anglicare Vision Mission and Values, as the first point of contact for Anglicare. Demonstrating patience, tolerance and resilience.
- Attention to detail and can work accurately and efficiently
- Excellent resource and initiative skills
- A strong team player who can balance care and sales experience

**Desirable**:

- Experience working in aged care
- Call Centre experience - in a similar industry
- Experience using Genesys phone system
- MS Dynamics CRM, Particle Lead, Epicor X systems knowledge

If you are someone who has empathy for, and an understanding of, the lifestyle issues currently faced by Australians and their families, and a genuine alignment with Anglicare's Christian values we would love to hear from you.

**Anglicare - Jesus Christ honoured, lives enriched, and communities strengthened**

**_ Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse._**

Advertised: 10 Mar 2023 AUS Eastern Daylight Time

Applications close: 10 Apr 2023 AUS Eastern Standard Time



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