Head of Product

2 weeks ago

Melbourne, Australia ERM Power Limited. Full time

Marketing / Communications / Design
- Permanent / Full Time
- Melbourne

**4/5/2023**
- Be part of high performing team with a great team culture
- We invest time in our people and help them chart their own career trajectory
- Flexible work options, competitive salary with generous leave benefits

**The world’s biggest challenge needs you, here.**

Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at
**Powershop,** which is part of Shell Energy Australia - will put you at the heart of that endeavour. We sell energy to business and homes in VIC, NSW, South East QLD and SA. The energy our customers use is certified carbon neutral under the government’s Climate Active Carbon Neutral Standard.

Alongside Shell Energy and our community we’re supporting the transition to net-zero emissions. Powering lives and livelihoods through products and activities, and by supporting an inclusive society. This role is situated in our retail, customer-facing arm of Powershop Australia.

**Lead the change, from the frontline**

Based in
** Melbourne**, as the
**Head of Product** you are a key leader in the Commercial Team working closely with other senior stakeholders across the business to ensure our product portfolio enables the business to meet our commercial and strategic objectives.

You will be an experienced commercially-focused, strategic, people leader and as the manager of the product and innovations teams, you will be responsible for the development and delivery of the energy and related service products we provide for our customers.

As the Head of Product you will be responsible for improving the commercial outcomes of the business, through an in-depth understanding of our products, the review and analysis of commercial, customer and product data and delivery of new and improved products.

With respect, integrity and honesty, you will:

- Provide visible, insightful leadership for the product and innovations teams and broader business.
- Be accountable for Strategic Product Portfolio Management involving the optimisation of the portfolio to ensure it meets customer needs, is innovative and scalable, seeks and leverages market opportunities, maximises margin and delivers decarbonisation levers, in particular:

- Be accountable for the delivery of the product framework and ensure that our total product mix continues to evolve in line with the needs of our existing and new customers and aligned with our business strategy. This includes, but is not limited, to collaborating across the business to enhance and (where appropriate) rationalise our product mix as well as bringing new insight-led opportunities to the table.
- Ensure product framework and processes include the identification, development, delivery and launch of customer propositions and the management of existing propositions to drive customer growth and retention, considering:

- Customer, market and business insights
- Operational and system capabilities
- Financial and commercial impacts, including driving product profitability and customer lifetime value as key inputs into strategy and plans
- Regulatory and legal requirements
- Manage the Product Roadmap, across all products areas including energy solutions, emobility and innovation, ensuring and incorporating scenario and gross margin planning, insights, data and inputs from the Pricing Strategy, Customer and Finance teams are utilised.
- Ensure all product metrics, reporting and insights are robust and produce actionable, useful strategic insights. Monitor the performance of products in the market (whether Proof of Concepts, MVPs or live) and develop improvement plans as necessary.
- Develop strong working relationships and work closely with the Sales, Digital Product and Marketing teams to ensure that propositions align with our customer value proposition, sales strategy and operational capabilities.
- Undertake critical analysis of industries, competitors, and market segments to identify profitable product opportunities and positioning.

**What you’ll bring**

Here’s what you’ll need to thrive in this role:

- Be a highly motivated, hands-on retail energy professional with particular focus on the ability to develop and deliver complex and commercially viable products. Able to understand and dissect the customer journey & experience as well as business operations and processes and be someone who can deliver cross-functional projects and change management.
- Experienced leader with track record in developing highly engaged teams and building greater commercial acumen capability in direct reports and other stakeholders
- Energy industry product experience essential, with experience in emobility, energy solutions and innovation highly regarded
- n Demonstrated ability in developing, launching and managing mass consumer products, including scaling innovative products
- Experience in all aspects of product development and product

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