Customer Care Specialist

1 week ago

Melbourne, Australia French Connection Full time

Perm; Full Time role - Flexible work arrangements
- Generous staff discounts
- Opportunity to work for a uniquely Australian Retail Group with a global vision

An exciting opportunity has arisen for a
**Customer Specialist** to join a dynamic team at Brandbank
**.** Reporting directly to the Group Customer Care Manager, you will be an online brand representative for our ionic house of brands, Seed Heritage, French Connection, Commonry, allkinds, kikki.K & FINE-DAY and will support our customers throughout all stages of the purchase lifecycle, both online and in-store.

We are looking for a highly motivated individual to provide customers with best-in-class service and strive to create memorable experiences across all channels and touchpoints. Our Customer Care team members are sales focused and achieve success through the creation of high-quality and trusting customer relationships to foster brand loyalty and repeat business.
- Please note: This is a full time role, 38 hours a week_

**THE ROLE**:

- Approach all customer interactions using C.A.R.E ecommerce principals to deliver above-and-beyond customer service experience that is consistent with the brand service standards
- Build customer relationships through preparation, attention to detail, efficiency in the customer contact time and how you follow-up.
- Maintains a high customer satisfaction score through providing a best-in-class customer service experience

**THE IDEAL CANDIDATE WILL**:

- Experience working in ether a retail store or customer care environment.
- Familiar with order management, ecommerce, and other retail technology platforms (preferred)
- Exceptional verbal and written communication skills
- A positive and professional attitude and exceptional attention to detail
- Customer-centric and striving to provide the best possible customer experience in any situation
- Strong understanding of retail, ecommerce, and social media
- Adaptable, flexible, and able to work autonomously and unsupervised.
- Proficient capabilities in Microsoft Outlook, Word & Excel
- Excellent time management skills

**ABOUT BRANDBANK GROUP**:
Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, French Connection, Allkinds, Commonry, kikki.K & Fine-Day.

**WHY JOIN THE BRANDBANK GROUP TEAM?**
- **Generous staff discounts**:

- **Flexible work arrangements (3 days office, 2 days from home)**:

- Work life balance - 1x Saturday shift per month and 3-day weekend every 3rd weekend
- Opportunity to work for a uniquely Australian Retail Group with a global vision
- Supportive team culture and environment
- Employee Referral Program - be rewarded for referring great new people to our team

If you are highly motivated, thrive on a challenge and are passionate about growing your career and are looking for a new adventure, then we would love to hear from you Don't miss the chance to join us and be a part of something new and exciting
**APPLY NOW.

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