Outbound Campaign Manager, Smb

7 days ago

Sydney, Australia Afterpay Full time

**Company Description**:
Join a movement in which everyone can win. We started a movement in which everyone can win - shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded seven years ago in Sydney, Australia, Afterpay has millions of active customers globally and is offered at the world’s best retailers around the world including eBay, The Iconic, Myer, Foot Locker, Adore Beauty, Mac Cosmetics, Kathmandu and many others. Afterpay is on a mission to power an economy in which everyone wins.

Afterpay is completely free for customers who pay on time - helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on suppoting our community of shoppers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

As our SMB Outbound Campaign Manager, you will continue to build and lead our Outbound Campaign Relationship Executive team. This team is a high velocity outbound relationship management team tasked with driving Afterpay’s continual growth by expanding and retaining existing relationships with SMB merchants who have a partnership with Afterpay. This is a highly ‘hands on’ role and a strong analytical background and knowledge of Salesforce campaigns an advantage.

You will have the opportunity to drive and influence Afterpay’s Outbound model for existing accounts working with global counterparts and bringing your experience and best practice to the discussion. While there is a lot of room to learn and develop, we’re looking for a leader that thrives in a challenging, fast paced environment, has a proven track record in partnering with cross functional teams to build their own channel and possesses the ability to strategically increase efficiency and exceed targets. While Outbound campaigns will be your primary focus, as a leader you will guide and influence the broader Merchant Success team, providing support to Senior Managers and enjoying associated development and exposure opportunities.

We are much more than our job descriptions, but here’s where you will begin- Hire, onboard, develop and retain world-class talent that aligns to our career pathway levels-
- Lead by example - providing regular coaching on phone based sales skills, feedback on performance and productivity, and professional development.-
- Educate and collaborate with our wider business and cross functional teams on processes and support tools to maximise the team success-
- Have a hands on approach to creating and owning our Outbound Campaign channel-
- Create and maintain a culture of best practise on your team in: adherence with process and system guidelines, quality of merchant experience, and compliant sales methods-
- Manage team time and priorities by maintaining an operating rhythm focused on merchant experience and pipeline progression-
- Manage daily, weekly and monthly performance of your team to ensure monthly KPIs & targets are exceeded-
- Provide reporting on team performance - closely monitoring these metrics with a focus on increasing productivity, opportunity closure and GMV growth-
- Strategically optimise sales process including: call coaching, pipeline management and performance management**Qualifications**:
Who are you?

Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.- You energise and inspire others, you are known for your integrity and you thrive on feedback and new challenges-
- You have a proven track record in utilising the tools of the trade for sales and relationship management success, including Salesforce, Campaign design, creation & execution and infrastructure that supports scalable outbound campaign models-
- You are a leader to which other leaders turn to for your opinion, experience and support-
- You demonstrate self awareness, reflecting on your performance, seeking and implementing feedback on leadership skills development-
- You deliver exceptional results, embracing goals and targets and lead your people to exceed expectation-
- You see opportunities for business expansion and sales process optimisation at every turn-
- Your vision inspires both your team and stakeholders, you influence and negotiate to achieve beneficial outcomes for our SMB Team, you take people around you on a journey to success-
- You maintain a forward focused big picture vision - and understand our volume require

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