Customer Relations Specialist
2 weeks ago
Summary
- Seeking a Customer Relations Specialist to take on an exciting residential aftersales project immediately
About The Company
- Mars Recruitment are excited to be partnered with one of Australia’s favourite property management organisations with a multibillion-dollar property portfolio
- This organisation has excellent cultural values and is Australian owned and operated
- With over 1,800 employees nationwide, this organisation has many exciting projects and team members collaborating cross functionally every day.
About The Role
- Joining a small, dynamic team, you will assist approximately 80 home buyers from deposit stage through to post settlement. You will build relationships with customers who are in varying stages of the after sales process and become a key figurehead in an exciting time of many people’s lives.
- This role has many exciting tasks including building welcome folders, organising new neighbour events, pre visiting sessions and builders’ information packages for customers
- You will be working with a range of intelligent, friendly and collaborative teams both internally and externally, including legal teams, support teams, Surveyors and external builders.
- Warm, relationship driven role. Develop intimate relationships with customers of all backgrounds and assist them onsite as they view their new homes.
- Demonstrated experience in customer relations, customer support, relationship management, administration or similar (ideally in the residential or property industry)
- Exceptional project management skills and the ability to work with multiple stakeholders at once
- A strong understanding of Salesforce CRM, Salesforce Marketing Cloud and Aconex (Essential)
- Full drivers license and willingness to travel to Canberra as required
- Excellent communication skills both written and verbal and the ability to build warm relationships with customers quickly and efficiently
- Availability and willingness to start with us ASAP
To Apply
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