Customer Relations Officer

4 weeks ago


Port Adelaide, Australia City of Port Adelaide Enfield Full time

**We currently have 2 positions on offer-**
- **1x 12-month full-time fixed-term contract position until February 2025.**:

- ** 1x 6-month, part-time (.8 FTE) fixed-term contract until July 2024**

Are you passionate about delivering an exceptional customer experience and thrive working in a busy environment with a high-performing and welcoming team, then look no further, this is the job for you

At the City of PAE, we work _Better Together _to deliver meaningful outcomes_, _we _Grow & Improve_ our work every day, to ensure we _Make a Difference _for our community. Our organisational values underpin our constructive culture. We are supportive, we take on challenges, seize opportunities, build great relationships and we are proud of what we deliver for our community. We are connected

The City of PAE values the diversity of the people we employ and serve. Diversity to us means a workplace where individuals are recognised, respected, and engaged in ways that develop and harness everyone’s strengths.

We provide excellent working conditions with job security, flexible working arrangements and support for professional development.

The Customer Relations team are offering a fixed-term contract until February 2025 to join their highly motivated and driven team.

The successful applicant will have a genuine passion for delivering an exceptional customer experience, the ability to communicate effectively, a strong attention to detail and a willingness to work in a team environment.

**Your Key responsibilities will include**:

- Provide effective and efficient customer service for the Council via all customer contact channels.
- Striving to deliver a first-contact resolution at every opportunity.
- Delivering an exceptional customer experience through every interaction.
- Viewing the City of PAE through the customer’s lens and continually working towards service improvements.
- Undertaking specific tasks, functions and projects that fall within the scope of this position.
- Assisting with the development of work practices and procedures that support Customer service excellence.

More information can be found in the Position Description located below.

Both positions are a level 3:

- Full-time position having a current salary range of $80,915.11- $87,019.18 + Super
- Part-time position salary range of $64,732.09 - $69,615.34 + Super (0.8 FTE)

**Applications close 8th December, 2023 at 5:00 pm**

Confidential enquiries can be directed to Leanne Reynolds, Customer Relations and Records Management Leader on 8405 6600.

The City of PAE values diversity and inclusion and we welcome employees with a mix of background, characteristics, experiences, professional skills, and perspectives.

**#bettertogether #growandimprove #makeadifference



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