Identity and Access Management Technical Consultant

2 months ago


Adelaide CBD, Australia Insync Solutions Full time

**Position Purpose**

The purpose of the Identity and Access Management (IAM) Technical Consultant is to:

- Provide IAM consulting and delivery of services to clients as agreed in the proposals and/or requirements and design documents.
- Provide IAM support services to clients and ensure they are delivered in a timely fashion and to a high customer satisfaction.

**Reporting To**

Director, Insync Solutions Pty. Ltd.

*Day to day operations and resourcing will be managed and assisted by the Insync Solutions Service Delivery Manager.

**Main Tasks and Responsibilities**
- Gathering and documenting the business requirements for Identity Management and Access Management solutions.
- Implement, Migrate and Support customers using Micro Focus NetIQ Identity Manager.
- Implement, Migrate and Support customers using Okta.
- Identity Management and Access Management Solution Design - Network, Application, Services.
- Manage and implement large scale deployment of Identity Management and Access Management systems.
- Provide ad-hoc security advice in relation to Identity and Access Management systems.
- Conduct Identity and Access Management Health Checks for existing customer support contracts.
- Work 5 days a week (unsupervised/autonomous) at customer sites, continuing to interact and engage/exchange information/skills with other Insync Solutions employees.
- Ongoing training and upskilling by working through training courses and provided training materials to improve skills in relevant areas.
- Obtain skills and certification in a secondary Identity and Access Management toolset
- Other as needs dictate.

**Key Performance Indicators**
- High customer satisfaction ratings.
- All incidents dealt with within agreed SLA.
- All health checks completed, and reports delivered to customers on time.
- All required documents supplied to customers within agreed timeframes.
- Manage time effectively to ensure project timelines are met.
- Complete all required training and certification, as required for the role.
- Annual performance objectives set during appraisal are met.
- Must maintain regular communication and provide weekly status reporting with the Service Delivery manager.
- Must maintain timely communication and provide status reporting to any agreed frequency with customers.

General Requirements
- Proven ability to communicate effectively, in writing and verbally, with clients from diverse backgrounds, both technical and non-technical.
- Demonstrate a high level of experience (minimum 12 months) with Micro Focus NetIQ Identity Manager. (Previously known as Novell Identity Manager or DirXML)
- Demonstrate high level of technical competency in directory services and ability to provide superior analytical skills in solving complex problems.
- Desirable to have general knowledge and experience of SaaS IAM products.
- Desire to succeed.
- Be willing to ask for help when required.
- Passion for progress and growth of business.
- Understand and be capable of detecting relevant 'Upsell' opportunities within a customer.
- Ability to work effectively as a member of a team or individually.
- Ability to work under limited direction and in a professional manner.
- Commitment to the provision of excellent customer service and process/service improvement.
- Extensive practical knowledge of general IT systems, such as directories,
- A good understanding of security principles, issues and risks associated with the use of the Internet, and the provision of services via the Internet.
- An in-depth understanding of Identity Management and Access Management technologies.
- Tertiary Education in an Information Technology Field or a minimum of 5 years´ experience in the field.
- Must be willing and capable of 'passing' a National Police Check.
- Must be willing and capable of 'passing' a Working With Children Check.
- Must be willing perform any other clearance / screening checks as needs dictate.

**Job Types**: Full-time, Permanent

**Salary**: $110,000.00 - $130,000.00 per year

**Benefits**:

- Professional development assistance
- Salary packaging
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Adelaide CBD SA: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma (preferred)

**Experience**:

- IAM Consulting: 5 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 16/06/2023



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