Operations Team Leader

7 days ago

Ballarat, Australia The Good Guys Full time

**Job no**:513027
**Work type**:Permanent Full Time
**Location**:VIC - Regional
**Categories**:Customer Service, Administration & Operations
**Advertised**:20 Nov 2024 AUS Eastern Daylight Time
**Applications close**:18 Dec 2024 AUS Eastern Daylight Time

**About Us**

At The Good Guys we‘re driven by our purpose to help families live better for less. Part of Australia’s largest and fastest growing electrical and appliance retailer, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.

Since 1952 we’ve been delighting customers and ‘doing good’, and today we build on that heritage while always focused on fulfilling our goal to be Australia’s strongest growing total home solutions electrical retailer.

**Why Join Us?**
- We have a supportive, transparent and inclusive team.
- The Good Guys is a multi-award winning, iconic retail brand with a rich history in the Australian retail market since 1952.
- We offer a competitive salary package, a leading commission structure for sales positions and generous team member discounts across The Good Guys and JB Hi-Fi.
- You will work with exciting, industry leading products and brands from Apple to Dyson, Samsung, Nespresso, Weber and much much more
- We support vulnerable members of our community by making donations to our ‘Doing Good’ and ‘Helping Hands’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners.
- You will have exposure to ongoing training & development opportunities from day one.
- We offer fantastic long-term career opportunities across the broader The Good Guys/JB Hi-Fi group.

**The Role**

Reporting to the Operations Manager, the Operations Team Leader is an integral member of our customer facing team, and will coordinate and supervise the store operational functions in support of the store culture and the delivery of profitable sales growth.

**Key Responsibilities**
- Develop the knowledge and capability of the operations team using the coaching model and development framework
- Supervise effective and efficient administration process and systems, ensuring compliance to core policy and standard procedures, including:

- cash handling and banking integrity
- systems access and data integrity
- telephone management and enquiries
- payroll exceptions integrity
- marketing and promotional activity
- Support the Management team to ensure administrative activities meet compliance and legislative requirements, with emphasis on Safety, including in-store process, incident reporting and training
- Manage web orders in line with procedures, including product pick and pack and carrying out same day delivery to customers, where designated to drive
- Work collaboratively as part of a team in delivering a positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
- Contribute to The Good Guys brand and store experience to the highest standards through quality Merchandising, instore marketing and presentation
- Build and maintain effective working relationships with internal and external stakeholders
- Continuously improve skills and knowledge through available online platforms and active participation in other development opportunities.

**To Apply**
- The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) - please don’t hesitate to apply_

  • Team Leader

    5 months ago

    Ballarat, Australia Serco Full time

    Excellent opportunity to lead a high-performing team during a time of growth. - Support our Victorian Government agency client to deliver exceptional service to the community. - We are hiring a Team Leader for a highly regarded government organization. **About the Role** During a time of rapid growth, this is an excellent opportunity to join as Team Leader...

  • Team Leader

    5 months ago

    Ballarat, Australia Uniting Vic.Tas Full time

    **Leading Community Services Organisation**: - **Salary packaging, and competitive sector remuneration**: - **Full Time, permanent position** **About the opportunity**: The **Team Leader - Family Services** leads family support workers and practitioners within an integrated team of professionals. The position is based at our Ballarat office and supports a...

  • Team Leader

    6 months ago

    Ballarat, Australia State Revenue Office Full time

    Two (2) ongoing roles in the Customer Services Branch - Ballarat - Salary $116,552 plus 11% superannuation - VPS Grade 5.2 - Based in Ballarat, with hybrid working opportunities What we offer The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies. We aim to...

  • Retail Team Leader

    3 weeks ago

    Ballarat, Victoria, Australia Woolworths Full time

    We're looking for a highly motivated and experienced Retail Team Leader to join our team at Woolworths. As a Retail Team Leader, you will be responsible for leading a team of skilled professionals to ensure that our stores are clean, safe, and welcoming for our customers.The ideal candidate will have a proven track record of leading teams, developing staff,...

  • Team Leader

    5 months ago

    Ballarat, Australia Ballarat Health Services Full time

    **Team Leader - Administration** **Home Care Packages and Linkages** **Permanent Position** **About Grampians Health** Grampians Health was established 1 November 2021, bringing together Edenhope and District Memorial Hospital, Stawell Regional Health, Wimmera Health Care Group and Ballarat Health Services to deliver safe, sustainable, healthcare tailored...

  • Retail Team Leader

    6 months ago

    Ballarat, Australia Wilsons Fruit & Vegetables Full time

    Wilsons Fruit and Vegetables is a Ballarat family-owned and operated business now in it’s third generation. We supply families and businesses with premium fruit and vegetables as well as offering a large range of speciality items our delicatessen and grocery departments. We are proud to support local farmers both here in Victoria and across Australia,...

  • Team Leader Chemistry

    6 months ago

    Ballarat, Australia Central Highlands Water Full time

    **Team Leader Chemistry** **Classification **Level, Central Highlands Water Enterprise Agreement **Team, unit **Laboratory Services **Division **Infrastructure, Planning and Operations **Work location **Learmonth Road, Ballarat **Employment type **Full-Time Fixed-Term, until **Position reports to **Manager Laboratory Services **Direct reports...

  • Team Leader

    6 months ago

    Ballarat, Australia State Revenue Office Full time

    Location: Western Region | Ballarat Job type: Full time Organisation: State Revenue Office **Salary**: $116,552 - $127,621 Occupation: Customer Service/Call Centre Reference: VG/SRO/BRC/1763497DXT **Team Leader** - **Two (2) ongoing roles in the Customer Services Branch - Ballarat**: - **Salary $116,552 plus 11% superannuation - VPS Grade 5.2**: -...

  • Production Team Leader

    4 weeks ago

    Ballarat, Australia Workforce Extensions Full time

    Australia's highest quality slide on campers Family owned and operated Manufactured locally in Ballarat Tommy Campers have rapidly become with of the industries' leading manufacturers, supplying quality slide on campers and 4x4 products to an ever expanding retail and commercial client base. In supporting the team at Tommy Campers' continual expansion, we...

  • Team Leader

    5 months ago

    Ballarat, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. **About the Role**: Our Coles Services...

  • People Leader

    6 months ago

    Ballarat, Australia Grampians Health Full time

    Location: Western Region | Ballarat Job type: Full time Organisation: Grampians Health **Salary**: Salary not specified Occupation: Health and Allied Health, Projects Reference: 17166 **People Leader - Security Team** **Full time - permanent** **80 hours a fortnight with a monthly ADO** **$33.79 per hour** **About Grampians Health** Grampians Health...

  • Records Management Team Leader

    6 months ago

    Ballarat, Australia HAYS Full time

    Information Management / Records Management Team Leader Role / Ballarat Based **Your new company** Hays Technology have currently partnered with a large public sector organisation located in Ballarat, Victoria. We are seeking to appoint **Corporate Records Team Leader** on permanent full-time opportunity with Hybrid working. **Your new role** You will...

  • Team Leader

    2 months ago

    Ballarat, Australia Scene to Believe Full time

    **Help spread the magical joy that is Christmas and lead one of our Santa photography teams in shopping centres across Australia and New Zealand.** **As one of our Team Leaders, you will help create unforgettable memories and make this festive season magical for families everywhere.** At Scene to Believe, our Christmas staff create unforgettable memories...

  • Team Leader Parking and Administration

    2 weeks ago

    Ballarat, Australia City of Ballarat Full time

    **Fulltime Band 6 position at the City of Ballarat**: - **Lead the Parking and Administration team within Regulatory Services**: - **High level of leadership experience in a regulatory environment** The Team Leader Parking and Administration is responsible for providing high-quality leadership, administration, customer service and technical services...

  • Customer Requests Team Leader

    5 months ago

    Ballarat, Australia CitiPower and Powercor Full time

    **Customer Requests Team Leader**: - Ballarat, VIC, AU, 3000**About us**: CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and...

  • Team Leader Family Safety Specialist

    4 weeks ago

    Ballarat, Victoria, Australia Cafs Full time

    About the RoleCafs is seeking a highly skilled and experienced Team Leader to join our Family Safety and Child Wellbeing Team. As a Team Leader, you will be responsible for leading and developing the service delivery of our Family Violence programs, ensuring effective delivery of the Men's Behaviour Change Program and quality clinical and operational...

  • Team Leader Family Safety Specialist

    4 weeks ago

    Ballarat, Victoria, Australia Cafs Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Family Safety and Child Wellbeing Team at Cafs. As a Team Leader, you will be responsible for leading and developing the service delivery of our Family Violence programs, ensuring effective delivery of the Men's Behaviour Change Program and quality clinical and operational...

  • Customer Service Team Leader

    6 months ago

    Ballarat, Australia McCain Foods (Aust) Pty. Full time

    **Position Title**:Customer Service Team Leader **Position Type**: Regular - Full-Time **Position Location**:Ballarat **Requisition ID**: 28072 Behind every great McCain product is a team of over 20,000 individuals worldwide whose curiosity, courage and commitment are what have made McCain Foods an international household name. McCain has a key...

  • Proactive Team Lead

    7 days ago

    Ballarat, Victoria, Australia Woolworths Full time

    Store Operations Team Lead RoleWe are seeking an experienced Team Leader to join our Store Operations team at Woolworths.As a Team Leader, you will be responsible for leading and developing a team to ensure the effective day-to-day running of our stores. This includes managing cleaning and trolley collection tasks, coaching and training team members, and...

  • Weekend Team Leader

    2 months ago

    Ballarat, Australia Zambrero Full time

    We are looking for enthusiastic, reliable and can-do people to join our team. We currently have a position available for a weekend Team Leader at our Ballarat Store! **Benefits** - ** Have access to Zam Perks!, our Perks and Benefits program**: - Discounts from over 400 retailers Australia-wide, like Coles, JB Hi Fi, the Iconic, Myer and more! - Access...