Desktop Services Lead

4 weeks ago

Melbourne, Australia CareSuper Full time

Experienced in managing Windows 10/11, we are looking for you
- Work with all levels across the organisation
- Chance to join an engaging & inclusive team with great workplace benefits

If you've ever found yourself asking ‘can we do this better?' then you're exactly the kind of person we're looking for.

**The opportunity**

In this role, you will play a pivotal role in ensuring a secure and efficient technology infrastructure across our organisation. You will have the opportunity to manage device configuration and hygiene, deploy and patch desktop systems, administer MS Azure, Office 365, SharePoint and Teams. Your expertise will drive continuous operational improvement.

This is an exciting opportunity to work with a dedicated team and utilise your technical knowledge in modern desktop technologies. You will collaborate with stakeholders at all levels to deliver outstanding IT services. Additionally, you will have the chance to contribute to the migration of desktop services management to a full modern management design architecture, ensuring our IT infrastructure remains at the forefront of technology advancements.

In this position you will undertake but not be limited to:

- Manage device configuration and hygiene across Windows 10/11 Laptops and mobile devices
- Deploy and patch MS Windows 10/11 desktops, 3rd party patch management and MS Office 365 service rings
- Ensure enterprise mobility and security of mobile devices
- Provide monthly reports on device compliance status
- Oversee desktop & mobile device vulnerability management
- Ensure SOE web browser security
- Develop and maintain It processes

**What you'll bring**

If you are a proactive, detail orientated professional with a passion for leveraging technology effectively this is an exceptional opportunity to contribute to the success of CareSuper.

To be successful in this role you will possess:

- Significant experience in a similar role supporting modern desktop technologies.
- Strong understanding of clod-native and hybrid solution designing VDI Infrastructure
- Microsoft certification in Windows 10/11 Enterprise management & Microsoft Systems Centre Configuration Manager
- Knowledge of ITIL Framework and process principals
- Experience with MS Office 365 workload L2/3 administration and security
- Great customer service with the ability to adapt quickly to changing priorities
- An awareness of regulatory requirements as they relate to data governance and information security

**Why CareSuper?**

Apart from our status as a high-performing Industry Super Fund and focus on providing high quality member customer service, we recognise that our staff are the drivers of our success. We are genuinely committed to delivering workplace diversity, sustainability, and flexible working arrangements. Our culture is under pinned by “SPIRIT” which stands for Service, Professionalism, Integrity, Relationships, Innovation and Teamwork.

We invest in the health, wellbeing, and development of our people by offering a range of great benefits to support you to be your best - professionally and personally. These are some of our many great benefits:

- Unlimited professional and personal development coaching with our inhouse team of accredited coaches, $200 health reimbursement, flu vaccinations and more
- Higher super contributions and income protection insurance
- Extra paid days of leave across the year
- Discounts and offers from more than 400 retailers
- Recognition awards

Applicants must have the relevant work rights to be considered for an opportunity at CareSuper and undergo a police check.
- Agencies, please note: All vacancies are managed by our internal Human Resources Team. Should external assistance be required we will reach out to our preferred agency partners. Thank you_

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