Customer Service Officer

2 weeks ago

Moolap, Australia AMA Group Non-Drive Full time

Join an industry leader. Moolap location
- Be part of a national company with 150+ locations
- Permanent position, Monday to Friday

At Bellarine Smash Repairs, Moolap we pride ourselves on providing quality small to medium repairs for our customers. Our team of 23 work with the latest technology and tooling. We have a spacious workshop with separate work areas for our Panel and Paint divisions.

With our team, you will be supported and valued for the long term. Flexibility of shifts and a 4-day work week on offer

**The Opportunity**:
We have an exciting opportunity for Customer Service Officer to join the team at Bellarine Smash Repair, Moolap.

We are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.

Permanent position. Monday to Friday.

**Role responsibilities**:

- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the AMA experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs

**Does this sound like you?**
- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team

**Benefits**
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._**

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