Customer Service Manager- Bellarine Lakes

4 weeks ago

Moolap, Australia Bupa Full time

**About the home**
- Our beautiful Bellerine Lakes care home is located south west of Melbourne and is close to Geelong and the Surf Coast’s beaches. Our home is surrounded be scenic views, with access to public transport. It consists of 108 beds with various care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

We have received an overall 90% satisfaction rating from our valued residents and our families

To learn more about our care home please visit:
Bupa Bellarine Lakes - Aged Care Homes | Bupa Aged Care

**About the Role**

We have an exciting opportunity for a dynamic Customer Service Manager to partner with our General Manager as part of the leadership team at our care home. You will lead a team to complete a range of administrative duties across different sections of the business with core focus areas as follows:

- ** Resident Placement** - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
- ** Employee Service** - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
- ** Concierge**:

- Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.

**Skills and Experience**
- Previous work experience in an administration and customer focused role in a service related industry is essential.
- Experience in rostering and the use of Kronos or payroll systems is desirable
- Previous experience in an aged care or retirement living sales environment is desirable
- Able to work autonomously and effectively prioritise the work of themselves and others within established policies, guidelines, and procedures.
- Effective time management and organisational skills
- Strong problem-solving abilities.
- Excellent communication and interpersonal skills

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply**

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check.

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