Principal Technology Officer

2 months ago

Brisbane, Australia Queensland Health Full time

The role
This role primarily provides on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified Communications - refer Attachment 1.

**Your key responsibilities**:

- Provide high level ICT technical expertise, support and administration across the main technical domains (End User Computing, Servers, Telecommunications and Networks) by maintaining the operational environment that supports the business.
- Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels.
- Effectively supervise and manage visiting ICT support staff, such as suppliers, by adhering to unit and organisational goals, policies and procedures, and seek opportunities to improve service provision through mentoring.
- Effectively supervise/ mentor a technical team by adhering to unit and organisational goals, and procedures.

Are you right for this role?

**To be successful in the role, you will have**:

- Demonstrated ability to engage with clients at all levels with an aim to the continuing improvement of the services we offer.
- Demonstrated ability to work with team members, mentoring them to a higher level of ability both technically and professionally.
- Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in multiple technical domains.
- Experience and ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
- Experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
- Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
- Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including supervising/mentoring of junior staff, and enhance the provision of quality client service in a team environment.
- Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
- Demonstrated experience or the ability to quickly learn ServiceNow© and ITIL Service Management processes.
- Ability to maintain an awareness and understanding of new and emerging ICT technologies and products as they relate to eHealth Queensland

**About eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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