Product Policy Analyst, High Harm

6 months ago

Sydney, Australia TikTok Full time

Responsibilities
About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Intro
This role will sit within the USDS Product Policy Team and support USDS. You will need to cultivate a deep understanding of the platform and how it can be abused by actors to exploit vulnerable populations while championing freedom of expression for our users and ensuring policies protect users of all experiences and backgrounds. This will role will require a swift ability to make policy decisions in a fast-paced environment. You will work closely with a variety of internal partners including North America Regional Policy, Risk and Response, Product, and Legal Policy Operations to ensure that TikTok is able to detect, triage, and prevent safety incidents. This position will be full-time.

Our Product Policy Team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that the Product Policy Team interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.
It is possible that this role will be exposed to harmful content on a daily basis.

**Responsibilities**:

- Provide coverage for the USDS Product Policy Team to swiftly respond to and mitigate the proliferation of high harm escalations
- Interface with internal cross-functional teams including government relations and communications on time-sensitive topics and escalations
- Stay up to date with Integrity and Authenticity and Violent Extremism trends and new tactics, techniques, and patterns from abusive parties in the US
- Collaborate with our Youth Safety and Wellbeing team to ensure youth safety principles are considered in decision making
- Provide policy enforcement support for safety strategies including keywords, hashtags and search
- Conduct policy case review to inform our safety strategies around search and circumvention
- Proactively identify and evaluate emerging policy risks to our platform and drive solutions to help mitigate them
- Rely on data-driven assessments of high harm content to inform policy development
- Analyze existing policies and procedures to identify gaps, inconsistencies, or conflicts
- Work closely with cross-functional partners and external experts to stay up-to-date on emerging social media trends and slang in the US to predict and prevent violations of TikTok's community guidelines
- Assist team lead in providing comprehensive and ongoing training designed to inform the moderators about policy, procedures changes, recent trends, and updates

**Qualifications**:
Minimum Qualifications
- 3 years of work experience in Trust & Safety, content policy, or brand safety roles or another relevant field with a focus on high harm issues including Violent Extremism, Integrity and Authenticity or Youth Safety
- Experience with Trust & Safety models, scalable policy recall solutions, technical acumen, and actionable policies that reduce issues stemming from policy complexity
- Ability to work with multiple external partners to ensure our policy and procedure expectations are met
- Demonstrated systematic thought process regarding policy and thorough operational experience
- Background in operational excellence with a proven ability to structure policy and process-oriented milestones
- Ability to thrive in ambiguous environments, identify trade-offs, and make decisions in high-pressure situations
- Deep knowledge in how policy develops in new media, technology, entertainment, or related fields

Preferred Qualifications
- Experience brie

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