Market Research Analyst

2 weeks ago

Sydney, Australia Quay Appointments Full time

**Contract Type**:

- Contractor**Location**:

- Sydney - New South Wales**Industry**:

- NSW Government**Contact Name**:

- Sophia Marzolini-
**Contact Phone**:

- 02 8257 0500**Date Published**:

- 23-Feb-2024**Market Research Analyst**
**5 Month Contract**
**End Date: 30/06/2024**
**$550 p/d + super**
**Sydney CBD.**

We are looking for an experianced Market research individual to a large NSW government client - Bring your market research skills and thinking to support and guide the desired customer experience and outcomes for the people and businesses of NSW.

**Skills and experience**
- 3+ years’ experience working in agency or client-side in a customer research or insights focused role
- Experience in customised market research, Customer Experience (CX), and Voice-of-Customer (VoC) research, programs, techniques, and tools.'
- Strong experience in quantitative market research is essential, while experience in qualitative research is beneficial
- Proven ability to manage multiple projects and competing deadlines
- Experience in data analysis and using multiple data sources to generate insights and recommendations
- Experience in report writing and storytelling - generating clear insights and delivering concrete recommendations
- Experience in questionnaire design
- Strong proficiency in the Microsoft Suite (PowerPoint, Excel, and Word)
- Experience with Q Research Software is essential
- Strong verbal, presentation, and written communication skills
- Ability to work unsupervised to meet deadlines
- Have a current Working With Children Check (WWCC) or be willing to obtain one

**Key responsibilities**
- Play a key role in the design, set up, and implementation of critical Customer Experience (CX) and insights programs, working with stakeholders across NSW Government
- Support the Customer Insights Manager in the end-to-end delivery of these CX and insights projects - including project management, stakeholder management and workshops, research and questionnaire design, data analysis, and reporting
- Leverage a variety of data sets (including both quantitative and qualitative) to tell a story - developing clear insights and delivering concrete recommendations
- Manage the delivery of ad-hoc qualitative and quantitative customer research
- Seek opportunities and implement solutions to improve sector capability in using customer insights and analysis, including by providing research advice and expertise to internal and external stakeholders

How to Apply

Please submit your CV as a **WORD DOCUMENT** only.

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