Technology Business Support Officer

6 months ago


Hurstville, Australia Georges River Council Full time

**About The Team**

This role sits within our Information Management Team (IMT) which works to contribute to the achievement of Council's vision and corporate goals by supporting the development and implementation of key IT strategies, policies and procedures for all IT systems. The IMT team's key functions cover website development, communication networks (voice and data), programme development, corporate software solutions, records management, geographic information system (GIS) and general systems operations.

**About You**

We’re looking for someone who has a tertiary qualification in information management techniques and/or equivalent experience in a similar role and provides the organisation with effective, efficient, customer centric, technology business support, in line with statutory regulations and standards.

You are also someone who has demonstrated experience in research and a strong ability to analyse complex issues. You are someone who has a high level of organisational skills, including the ability to set work priorities to meet predetermined deadlines to provide quality service to key stakeholders. This role will include:

- Carrying out installation, support and maintenance of the Standard Operating Environment software.
- Implement asset management program.
- Efficient and accurate resolution of escalated tickets from the helpdesk.
- Provide technical support to, and training of, Council staff in the use of software.
- Seek to determine problems and implement appropriate resolutions that achieve best results for all stakeholders.
- Conduct research & development relating to upgrades, maintenance & other enhancement of IMT capabilities using all available resources.
- Keep abreast of technological changes within the computer industry.
- Establish and enhance standards, procedures and documentation.
- Conduct maintenance of the technology environment in line with the ITIL service management framework.
- Observe all required information security standards and procedures.
- Ensure the efficient notification of appropriate personnel in case of system or equipment failure.
- Undertake other duties as required.

**About the Opportunity and What We Can Offer You**
- Permanent, Full time
- Salary from $72,980.48 - $84,559.01 per annum plus 11% superannuation
- Flexible working arrangements including a 9-day fortnight, hybrid work arrangement, flexible start and finish times
- Long Service Leave after five years
- Additional Health and Wellbeing paid leave
- Additional three grant days of paid leave over Christmas
- Fitness Passport Program offering discounted membership for you and your family to selected facilities
- Employee Assistance Program
- Salary Packaging Options
- Sponsored Study Program
- Employee Rewards Program
- Ongoing Education and Resources

Essential
- Proven ability to provide a high standard of customer service.
- Ability to work effectively unsupervised and as a member of a small team.
- Demonstrated ability to assess user requirements and solve problems objectively.
- Demonstrated knowledge and ability in providing desktop, server and network support in line with ITIL service management framework

Desirable
- Previous experience in a Local Government.
- Experience in Technology One (T1), Pulse, iAuditor.

If you would like further information on this role, please contact Brendan Scott, Acting Chief Information Officer on 02 9330 6023.

**Applications must be completed and submitted via our website. Closing Date: 20th of May at 11.59 PM AEST.**
- Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community._
- At Georges River Council we are committed to putting children first and championing child safety within our community. We actively advocate for the rights of children and young people and will uphold our commitment as a child safe organisation._



  • Hurstville, Australia Georges River Council Full time

    **Start Your Career, make a Difference, and Get Paid to Learn!** Join us at **Georges River Council** in an exciting **Information Management Technology Trainee** role starting in early 2025. **Why Join Us?** - **Get Paid to Learn**: Earn while you study with on-the-job training and mentoring from experienced professionals. - **Practical Experience**: Take...

  • Roster Officer

    6 months ago


    Hurstville, Australia The Benevolent Society Full time

    **Full time position based in Hurstville, NSW**: - ** $74k - $79k inclusive of super + Salary Packaging**: - ** Flexible Friendly organisation with WFH options available** **Our Organisation** The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at...


  • Hurstville, Australia Bethany College Full time

    Bethany College is seeking an enthusiastic Administrative Support Officer to join our community. This is a part-time, temporary position available until 19 December 2024.This role offers the opportunity to be an integral member of the school community and work closely with students, staff, parents, and the community. You will demonstrate Bethany College's...

  • Roster Officer

    7 months ago


    Hurstville, Australia The Benevolent Society Full time

    **Full-time 12 months contract based in Hurstville**: - ** $79 - 84K inclusive of super**: - **Hybrid work and **Salary Packaging options **available** **Our Organisation** The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of...


  • Hurstville, Australia Georges River Council Full time

    **An opportunity has become available for a Digital Services Officer to join our Spatial and Digital Services team at Georges River Council, based in Hurstville.** **About the Role** As the Digital Services Officer, you will be familiar with technical aspects, administration and vendor management of Council’s digital network portfolio including corporate...

  • Office Support

    2 months ago


    Hurstville, Australia Koala Solutions Full time

    **Join the Koala Crew** Are you a social media superstar with a knack for making things happen? Do you thrive in a fast-paced environment, love connecting with people, and want to make a real impact in the migration and education space? Well, guess what? **Koala Solutions** is looking for YOU! **Who We Are** Koala Solutions isn’t your average visa...


  • Hurstville, Australia Georges River Council Full time

    **Georges River Council has an exciting opportunity for a Resource Recovery Officer to join our Environment and Planning Directorate, based in Hurstville.** **About the Role** The Resource Recovery Officer role is to assist in the operation of the waste service unit, working as part of a team to improve the use of waste collections, processing and disposal...

  • Support Coordinator

    6 months ago


    Hurstville, Australia The Benevolent Society Full time

    **Part-time, Work from home, on-call role available based in Sydney **(occasional travel to Hurstville for training purposes and team meetings is required) - $36.02ph - $38.63ph + Super + after hours allowances + Salary Packaging - Package vehicles + meals and entertainment card + fitness passport + more! **Our Organisation** The Benevolent Society’s...


  • Hurstville, Australia Curamoir Healthcare Recruitment Full time

    Location: - Hurstville- Discipline: - Social and Community Care- Salary: - $55000 to $999999- Contact name: - Aaron Byrne- Job ref: - 771- Published: - about 5 hours ago**On Offer**: - Excellent salary: $50,000 - $85,000 + Super - Opportunity to earn quarterly bonus - Work with a client-centred organisation passionate about providing high quality care to...


  • Hurstville, Australia Assure Ability Full time

    **About Us**:Assure Ability is a leading provider of disability support services committed to enhancing the lives of individuals and families across Greater Sydney area. We strive to deliver person-cantered care and support to empower our participants to achieve their goals and aspirations. As a Disability Service Officer/Disability Support Worker in...

  • Maintenance Officer

    2 weeks ago


    Hurstville, Australia Regis Aged Care Full time

    **General information**: - Position number - 50500136 - Posted date - 20-Nov-2024 - Closed date - 31-Dec-2024 - Business unit - Residential Aged Care - Division - Northern Operations - Office location - Hurstville **Description and requirements**: **Maintenance Officer | Full-time** As a Maintenance Officer, you will be responsible for a range of both...


  • Hurstville, Australia Georges River Council Full time

    **An opportunity has become available for an Integrated Planning and Reporting Officer to join our team at Georges River Council, based in Hurstville.** **About the Role** Georges River Council is seeking to appoint an Integrated Planning and Reporting Officer who will be responsible for undertaking comprehensive strategic planning and performance...


  • Hurstville, Australia Georges River Council Full time

    **Georges River Council has an excellent opportunity for a Library Officer Research and Community History to join our team, based in Hurstville.** The Research and Community History team is responsible for the delivery of a community history service for internal and external customers and the management of the Local Studies collection and archive. **About...

  • Business Marketer

    1 month ago


    Hurstville, Australia Tailored Homes Full time

    **Position Overview** **Responsibilities**: - Create and execute marketing plans, including digital, print, and social media campaigns - Analyse market trends and consumer data to develop effective marketing strategies - Collaborate with internal teams to ensure brand consistency and messaging - Has the ability to create new custom/template websites and...


  • Hurstville, Australia Becks Workforce Full time

    An exciting opportunity has become available for a Office Administration Assistant to work from our head office located in Hurstville. This is a unique opportunity to join a successful and growing company, servicing the Industrial Recruitment Industry. We are in small business category, but value contribution of every team member, offering employment that...


  • Hurstville, Australia Quality Health Care Full time

    **Hurstville**: **Duties include but not limited to**: - First point on incoming phone calls - Assist with data entry requirements - Support with organisational training coordination - Coordinating employee, client and referrer mail outs - Liaise with clients to ensure up to date contact information - Contribute and liaise with the Community team - Ensure...

  • Scientific Officer

    6 months ago


    Hurstville, Australia Laverty Pathology Full time

    Scientific Officer **Job reference**: #7345**Brand**:Laverty Pathology**Location**: 37 Gloucester Road, Hurstville NSW 2220**Work type**: Full Time (Permanent) hours per week**Schedule**: Expected to work weekdays with the ability to cover Saturday shifts, as required**About** **us** - Laverty Pathology is part of Healius Limited, one of Australia's leading...


  • Hurstville, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Professional Cleaner

    6 months ago


    Hurstville, Australia Calm Support Services Full time

    **Must have**: Driver's License Car Cleaning experience (especially residential) A smartphone (IOS/Android) to download our scheduling and rostering app **Pay rate**: $33.05 p hour Mon-Fri 6am-6pm (after trial period) $33.70 p hour after hours $42.12 p hour Saturdays **Description** - Previous cleaning experience particularly with residential -...

  • Business Traineeship

    6 months ago


    Hurstville, Australia WPC Group Ltd Full time

    **The Opportunity** Are you an excellent communicator who likes to work with computers and is interested in working in local Government? This Certificate III in Business is a perfect opportunity to gain experience and develop new skills and capabilities within a supportive and dynamic team environment. The traineeship is based within a local council in...