Claims Learning and Development Manager

6 months ago

Mile End, Australia RAA Full time

**Permanent full-time position based at Mile End with WFH**:

- **Lead a small team to deliver exceptional training and knowledge management**:

- **Future focused People Management role with great benefits**

At RAA Insurance we’re changing the way we do things We’re undergoing a transformation to set us up for the future, so we can deliver better for our members, partners, and employees today and in years to come. If the Learning & Development, and Knowledge Management space is an area you thrive in, and you are passionate about delivering fabulous employee experiences then we want to hear from you

**The opportunity**

Your exciting new role will be to develop employee knowledge, skills, and capabilities to drive performance and growth. Leading a small team, and working with key partners, to deliver high-quality training and coaching to staff and suppliers/partners where appropriate. As an integral member of our team, it will be your responsibility to:

- Manage the design, development, delivery, and maintenance of training and coaching programs in accordance with standards and compliance obligations.
- Manage instructional design, knowledge management system, and training delivery in line with legislative obligations and best practice.
- Proactively identify knowledge and skill gaps and develop training programs to resolve them.
- Provide a clear direction, purpose, and context for your team’s work, setting clear targets with agreed deliverables and timeframes for each team member, regularly assessing and providing feedback.
- Ensure training records are maintained to meet legislative requirements and company policy.
- Continuously develop your knowledge in the Learning and Development field by participating in networking (internally/externally), courses and other learning opportunities to ensure we are continuing to grow to provide best practice solutions that enhance employees learning experience.
- Plus, much more

**About you**

You will be a confident and passionate self-motivated individual who is solution oriented with excellent problem solving and decision-making skills. We are also looking for:

- Experience in Learning and Development role or relevant equivalent
- Demonstrated ability to build and lead effective teams, and coach and develop others.
- Broad experience in identifying best training and knowledge management approaches to suit varying needs and achieve measurable, sustainable outcomes.
- Knowledge of Insurance or the Financial Services regulatory environment
- Demonstrated success in leading staff.
- Ability to establish and maintain strong working relationships.
- Outstanding attention to detail along with excellent verbal and written communication skills
- Be an innovative thinker with the ability to multi-task and manage competing priorities.

**About us**

As one of the state’s largest and most iconic organisations, we’re proud to make things better for members and better for our community. More than 800,000 members choose us to deliver peace of mind through our trusted range of motor, home and travel products and services. We’re also one of the state’s largest employers (and growing), with more than 1400 employees working collectively with the common goal to keep our members moving.

**Benefits**

***

To ensure our employees feel valued, empowered, and supported we provide a range of employee benefits including:

- Free RAA premium road service
- Discounts on all RAA Insurance Products
- Flexible Work Arrangements
- 12 weeks paid parental leave
- Ongoing Training & Development Opportunities & Study Support Program
- Wellbeing Facilities and Corporate Health Insurance Plan
- On-site Cafe with Barista - plus much more

**How to Apply

  • Learning and Development Consultant

    6 months ago

    Mile End, Australia RAA Full time

    **Exciting opportunity to join SA’s iconic RAA**: - **Full-time permanent position based in Mile End**: - **Join a high performing team with a fun, inclusive and supportive culture** This exciting opportunity will see you design, develop, evaluate, and deliver innovative, engaging, and tailored learning solutions that cater to various learning styles...

  • Claims Service Officer: Insurance Claims Specialist

    2 weeks ago

    Mile End, Australia Royal Automobile Association Full time

    Unlock a Rewarding Career in Claims ManagementWe are seeking highly skilled and dedicated Claims Service Officers to join our dynamic team at Royal Automobile Association. As a key member of our Motor Claims Team, you will play a vital role in providing exceptional service to our members.About the Role:This is an exciting opportunity to join a leading...

  • Claims Specialist

    3 months ago

    Mile End, Australia RAA Full time

    **Exciting opportunity to join SA’s iconic RAA Insurance**: - **Full-time permanent position based in Mile End**: - **Join high-performing team with a fun, inclusive and supportive culture** Reporting to the Case Management Team Leader, you will have a fantastic opportunity to utilise your existing insurance claims knowledge and experience to...

  • Claims Service Officer: Insurance Claims Professional

    4 weeks ago

    Mile End, Australia Royal Automobile Association of South Australia Full time

    About the RoleWe are seeking a Claims Service Officer to join our Motor Claims Team at Royal Automobile Association of South Australia (RAA).Key ResponsibilitiesManage inbound and outbound calls, providing excellent member service experience.Interpret policy wording and conditions to determine claim validity.Process claims to achieve successful outcomes for...

  • Claims Officer

    3 weeks ago

    Mile End, Australia Royal Automobile Association Full time

    **Compensation:** $60,975 + super + benefitsAt Royal Automobile Association (RAA), we are seeking a highly skilled Claims Service Officer to join our Motor Claims team. This is an excellent opportunity for a customer-focused individual to make a positive impact in the lives of our members.As a Claims Service Officer, you will be responsible for managing...

  • Claims Specialist

    7 months ago

    Mile End, Australia RAA Full time

    **Step into a Claims Specliast role in Home Claims with great benefits**: - **Full-time, Permanent role based at Mile End, WFH options**: - **Join a high-performance team with a supportive and inclusive culture** **Your new opportunity** Reporting to the Manager Home Case Management, you will have a fantastic opportunity to utilise your existing claims...

  • Motor Claims Officer

    6 months ago

    Mile End, Australia RAA Full time

    **Full Time permanent role based at Mile End **with opportunity to WFH**: - **Join a high performing team with a fun, inclusive and supportive culture**: - **Showcase your Claims experience in Motor Claims** **Your new opportunity** Due to continued growth and internal moves, a fabulous opportunity has become available for an experienced Claims Officer...

  • Home Claims Officer

    3 months ago

    Mile End, Australia RAA Full time

    **Join a high performing team with a fun, inclusive and supportive culture**: - **Showcase your Insurance Claims experience in a growing organisation**: - **Permanent Full-time role available** **Your new opportunity** Due to continued growth and internal moves, a fabulous opportunity has become available for an experienced Claims Officer to handle the...

  • Motor Claims Officer

    4 months ago

    Mile End, Australia RAA Full time

    **Full Time permanent role based at Mile End **with opportunity to WFH**: - **Join a high performing team with a fun, inclusive and supportive culture**: - **Showcase your Customer Service experience in Motor Claims** A fabulous opportunity has become available for an experienced Claims Officer to handle the management of general insurance motor...

  • Claims Settlements Officer

    6 months ago

    Mile End, Australia RAA Full time

    **Exciting opportunity to join our Claims Settlements Team**: - **Showcase your Insurance Claims experience in a growing organisation**: - **Full-time, Permanent role based at Mile End, WFH after probation** **Your new opportunity** Due to continued growth and internal moves, a fabulous opportunity has become available for an experienced Claims Officer...

  • Insurance Claims Professional

    3 weeks ago

    Mile End, Australia Royal Automobile Association Full time

    Company OverviewThe Royal Automobile Association is a leading insurance provider in South Australia, trusted by over 820,000 members for more than 120 years. We are committed to delivering exceptional member services and making a positive impact in the community. Salary$60,975 per annum + superannuation benefits, plus additional incentives and rewards. Job...

  • Claims Support Specialist

    1 month ago

    Mile End, Australia Royal Automobile Association of South Australia Full time

    About the RoleWe are seeking Claims Service Officers to join our team at Royal Automobile Association of South Australia (RAA) Insurance. As a Claims Support Specialist, you will be responsible for managing inbound and outbound calls, interpreting policy wording, and ensuring compliance with relevant legislation.

  • Total Loss Claims Officer

    3 months ago

    Mile End, Australia RAA Full time

    **Exciting opportunity to join SA’s iconic RAA Insurance in the Total Loss Claims Team**: - **Showcase your Insurance Claims experience in a growing organisation**: - **Permanent, Full-time role based at Mile End, WFH flexibility after probation** Due to internal movements, a fabulous opportunity has become available for an experienced Claims Officer to...

  • Claims Service Officer

    3 months ago

    Mile End, Australia RAA Full time

    **Join a resilient, high performing call centre team with a fun, inclusive and supportive culture**: - **21**st** October commencement, salary of $60,975 + super + benefits**: - **Full-time roles based at Mile End, WFH possible after probation** **Your new opportunity** The award winning RAA Insurance team has a fabulous opportunity for you to join our...

  • Claims Service Officer

    3 months ago

    Mile End, Australia RAA Full time

    **Join a resilient, high performing call centre team with a fun, inclusive and supportive culture**: - **25**th** November commencement, salary of $60,975 + super + benefits**: - **Full-time, permanent role based at Mile End, WFH possible after probation** **Your new opportunity** The award winning RAA Insurance team has a fabulous opportunity for you to...

  • Claims Service Officer

    1 month ago

    Mile End, Australia RAA Full time

    **Join a resilient, high performing call centre team with a fun, inclusive and supportive culture**: - **13**th** January 2025 commencement, salary of $60,975 + super + benefits**: - **Full-time & Part-time roles based at Mile End, WFH possible after probation** **Your new opportunity** The award-winning RAA Insurance team has a fabulous opportunity for...

  • Claims Service Officer

    1 month ago

    Mile End, Australia Royal Automobile Association Full time

    Current Vacancies Mile End, SA • ID: 2853-465 • Full-Time/Regular Join a resilient, high performing call centre team with a fun, inclusive and supportive culture 13th January 2025 commencement, salary of $60,975 + super + benefits Full-time & Part-time roles based at Mile End, WFH possible after probation Your new opportunity The...

  • Claims Officer

    3 weeks ago

    Mile End, Australia Royal Automobile Association of South Australia Full time

    About the RoleWe are seeking a Claims Service Officer to join our Motor Claims Team. As a first point of contact, you will deliver a fantastic member service experience by managing inbound and outbound calls, interpreting policy wording and conditions, and processing claims.

  • Claims Service Officer

    1 month ago

    Mile End, Australia Royal Automobile Association of South Australia Full time

    Join a resilient, high performing call centre team with a fun, inclusive and supportive culture 13th January 2025 commencement, salary of $60,975 + super + benefits Full-time & Part-time roles based at Mile End, WFH possible after probation Your new opportunity The award-winning RAA Insurance team has a fabulous opportunity for you to join our busy,...

  • Customer Service Representative

    4 weeks ago

    Mile End, Australia Royal Automobile Association Full time

    Motor Claims Team Member OpportunityWe are seeking a dedicated and detail-oriented Customer Service Representative to join our Motor Claims team at the Royal Automobile Association (RAA). As a key member of our customer service team, you will play a crucial role in providing outstanding support to our members lodging and managing new claims.About the...