Ict Support Officer

1 month ago


Charlestown, Australia Hunter New England Local Health District Full time

**Remuneration**: $73,518 - $99,635 per annum + 11.5% Super + Salary Packaging
**Employment Type**: Permanent Full Time
**Position Classification**: Programmer
**Location**: Sky Central Charlestown (onsite)
**Hours Per Week**: 38
**Requisition ID**: REQ516788
**Applications Close**: Wednesday, 16th October 2024

**Where you'll be working**:

- The successful applicant will be based out of our ICT Service corporate office, located at Sky Central, Charlestown.
- Sky Central is within walking distance to local cafes and Charlestown Square shopping centre.
- Hunter New England Local Health District serves a population of over 900,000 people and is a recognised leader in the health care industry.
- We are proud to offer a range of opportunities for professional development.

**About the role**:
We have an opportunity for an experienced ICT professional to join our team as an ICT Support Officer. The role will be a member of our ICT Service Delivery team and be responsible for resolving incidents and service requests remotely over the phone, and face-to-face.

You will be supported with induction, training, and experienced peers to succeed in the role.

**About you**:
The successful applicant will have previous experience providing ICT support in a Windows environment. We are looking for someone with:

- Excellent customer service skills
- Experience in solving computer software and hardware issues
- Strong communications skills, including preparation of documentation
- Experience supporting customers in a Microsoft 365 environment.
- Completed or commenced a tertiary diploma level of study or higher in a relevant field or be able to demonstrate an equivalent level of knowledge gained through other studies or work experience relevant to the position.

**What we can offer you**:
Hunter New England Local Health District (HNELHD) is a great place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry we provide a range of public health services to the Hunter, New England and Lower Mid North Coast. Being the largest employer in the region we can offer salary packaging options, educational opportunities and support from a broad network of health professionals. With CORE Values of Collaboration, Openness, Respect and Empowerment your professional life is provided every opportunity to succeed and develop in your chosen profession. Working with HNE Health gives you access to a great range of benefits:

- Sustainable Healthcare: Together towards zero
- Proximity to shopping and other services
- ADO's each month (for full time employees)
- 4 weeks annual leave (pro-rata for part time employees)
- Superannuation contributions
- Salary packaging options
- Fitness Passport
- Employee Assistance Program (EAP) for staff and family members

**Additional information**:

- An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
- We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

**Need more information?**
1) Click here for the Position Description

**Information for Applicants**:
**This is a Category B position.** Recommended applicants will be reviewed for compliance with NSW Health policy directive** **PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases **for Category B positions prior to offer. **All new employees must agree to comply with the requirements outlined in the policy.

**_HNE Health employees may be eligible for a range of _**_benefits _**_such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. _**

**Connect with us on **Facebook** and **LinkedIn**



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