Station Master Full Time

3 weeks ago

Melbourne, Australia Metro Trains Melbourne Full time

21 November 2023

Melbourne Full Time

STATION MASTER FULL TIME

Be among the first to work at the new Metro Tunnel stations, helping thousands of passengers get where they need to go quickly and safely.

The Metro Tunnel is moving Melbourne into the future and transforming our rail network. It will allow us to run more frequent, reliable services, connecting people and places. By taking our busiest train lines through the new tunnel under the city, the Metro Tunnel will free up space in the City Loop to run more trains to and from the suburbs. This will enable over half a million additional passengers per week to travel across Melbourne's train network.

Why work at Metro?
- Work for a multi-award-winning rail operator with rewarding career opportunities that provide you with the support and training to take your career to the next level
- Be part of an inclusive, diverse, and supportive company made up of various backgrounds, cultures, and experiences.
- 14 weeks paid parental leave.
- All eligible Metro employees receive a free Myki Pass that allows free Public Transport in Victoria.
- Access to a wide range of corporate discounts including healthcare, fitness, finance, and more

About the team

The Operations & Passenger Delivery team at Metro is committed to keeping Melbourne moving by delivering exceptional passenger experience through on-time, reliable, safe and efficient services.

We achieve this through face-to-face interactions by our frontline teams, supported by our safety operations, operational readiness and network performance teams.

About the role

Metro Trains Melbourne’s Passenger Services Team has opportunities for customer service-focused individuals to join our team in the role of Station Master, in a Full-Time capacity. In this role, you will have the opportunity to utilise your skills and experience to manage the daily operations of your supervised stations and/or control group and provide operational support to the Senior Station Master.

This role is key in ensuring that the day-to-day station resourcing meets the operational requirements of the MTM Franchise, as well as providing supervision, leadership, training and development to all staff in delivering a high standard of customer service and station operations

Locations

We have positions vacant at the following stations:

- Anzac
- Parkville
- State Library
- Town Hall

Role Responsibilities include but not limited to:

- Deploy employee resources at stations to meet business needs
- Support Senior Station Master in ensuring staff are adequately trained for compliance purposes; ensuring workplace issues are managed in a timely manner and that the welfare of staff is maintained through regular welfare checks
- Support Senior Station Master to ensure efficient management of the stations, including, conducting briefings, safety talks, coaching and mentoring of staff
- Provide reports to Senior Station Master on all incidents, operations and disruptions occurring at the stations
- Monitor announcements made over the public address system and ensure accurate up to date information is provided to passengers i.e., timetabling, service alterations etc.
- Ensure that directions from Metrol (central control centre) relating to altered train running, signalling operations and infrastructure failures are carried out and effective communication is always maintained
- Manage the implementation of emergency procedures that may result from a planned or unplanned disruption to the network, requiring bus replacement services
- Provide assistance as directed by the Senior Station Master during special and major events
- Ensure public complaints are reviewed and managed in accordance with MTM Policies and Procedures

About you
- Experience in rostering large groups of staff in accordance with fatigue management parameters
- Demonstrated experience in people leadership and/or management of employees
- Ability to effectively operate under emergency and/or demanding situations
- Can manage difficult conversations with a diverse range of people with ability to communicate to employees at all levels (verbal and written)
- Ability to demonstrate a safety focus and a willingness to promote a safe working culture
- Demonstrated customer service knowledge and experience
- Ability to undertake complex tasks, both individually and as part of a team

How to apply

Start dates commence between April 2024 to August 2024.

Next steps

If this role resonates with your values, experience, and career aspirations, join us and get onboard to help move Melbourne

Don’t meet every single requirement? As an inclusive and diverse workplace, we encourage all applicants to apply.

Please note that relevant screening will be conducted as part of the recruitment and selection process. Dependant on the role, these may include criminal history, credit, qualification, and reference checks as well as a pre-employment medical assessment including drug and alcohol screeni

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